Summary
Overview
Work History
Education
Skills
Timeline
Generic

Barbara Hodges

Minooka,IL

Summary

Experienced professional focused on meeting or exceeding objectives seeking Optical Associate position. Offers advanced training and knowledge of retail operations best practices. Recognized for leadership, planning abilities and clear, direct communication style.

Overview

17
17
years of professional experience

Work History

Co-Manager

Walmart
Plainfield, IL
12.2006 - Current
  • Answered questions about store policies and addressed customer concerns.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Exhibited excellent people skills during interaction with employees and customers.
  • Trained and developed new employees for ease of transition into team.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.

Customer Service Manager

Walmart
Joliet, IL
04.2005 - 04.2006
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.

Education

GED -

Joliet West H.S.
Joliet, IL

Skills

  • Critical Thinking
  • Time Management
  • Complex Problem-Solving
  • Relationship Development
  • Active Listening
  • Social Perceptiveness
  • Flexible and Adaptable
  • Conflict Resolution
  • Customer Service

Timeline

Co-Manager

Walmart
12.2006 - Current

Customer Service Manager

Walmart
04.2005 - 04.2006

GED -

Joliet West H.S.

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Barbara Hodges