Barbara Holzhauer
Unit Clerk
Scotia,NY
Summary
Proven Nursing Unit Clerk at Kingsway Nursing Home, adept in HIPAA compliance and patient scheduling, enhanced patient care through effective medical record management and streamlined communication. Demonstrated ability to boost family satisfaction and optimize unit workflow, showcasing exceptional problem-solving and collaboration skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Nursing Unit Clerk
Kingsway Nursing Home
05.2013 - Current
- Expedited admissions, transfers, and discharges by coordinating with other departments and facilities as necessary.
- Enhanced patient care by efficiently managing medical records and coordinating with healthcare professionals.
- Maintained confidentiality at all times while handling sensitive medical documents, adhering strictly to HIPAA guidelines.
- Streamlined communication between nurses, doctors, and patients for better treatment outcomes.
- Optimized unit workflow by effectively scheduling appointments and organizing staff meetings.
- Served as an essential liaison between patients, families, and healthcare providers to address concerns promptly and professionally.
- Boosted family satisfaction rates through compassionate communication during difficult times or end-of-life situations.
- Managed supply inventory to ensure adequate resources for the smooth operation of the nursing unit.
- Diminished missed appointments or delays by diligently contacting patients regarding upcoming visits or procedure preparations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Rehab Aide
Kingsway Arms Nursing Center
08.2010 - 04.2013
- Encouraged patients'' self-care skills development through education on proper body mechanics, home exercise programs, and assistive device usage.
- Improved patient mobility by assisting in exercises and stretches during rehab sessions.
- Contributed to successful patient outcomes by closely following therapist''s treatment plans and instructions.
Staffing Coordinator
Kingsway Arms Nursing Center
07.2008 - 08.2010
- Verified payroll, vacation and sick time hours to support accounting processes.
- Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
- Increased client satisfaction by maintaining thorough knowledge of client needs and matching suitable candidates for open positions.
- Developed and facilitated new-hire orientations.
Education
Occupational Therapy Aide
Penn Foster Career School
Scranton, PAHigh School Diploma -
Saratoga Springs High School
Saratoga Springs, NY1982
Skills
- Patient confidentiality
- Patient Scheduling
- Customer Service
- Problem-Solving
- Time Management
- Collaboration and Teamwork
- Adaptable and Flexible
- Critical Thinking
- HIPAA Compliance
- Organization and Time Management
- Flexible Schedule
- Documentation and Recordkeeping
- Computer Proficiency
- Scheduling Tests and Procedures
- Medical Terminology
- Documentation Review
- Appointment Scheduling
- Office Coordination
- Medical Records Verification
- Calendar and Appointment Management
- Inventory Management
- Medical Charting
- Patient Health Information Access
- Electronic Recordkeeping
- Appointment Setting
- Supply Ordering
- Medical Recordkeeping
- Order Purchasing
Certification
Certified Nursing assistant
Additional Information
I was in the Military from July 1983 until 2001.
Timeline
Nursing Unit Clerk
Kingsway Nursing Home
05.2013 - Current
Rehab Aide
Kingsway Arms Nursing Center
08.2010 - 04.2013
Staffing Coordinator
Kingsway Arms Nursing Center
07.2008 - 08.2010
Occupational Therapy Aide
Penn Foster Career School
High School Diploma -
Saratoga Springs High School
Certified Nursing assistant
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