Lisa Broome
Silver Springs,FL
Summary
Detail-oriented Nursing Unit Clerk skilled in optimizing clinic workflows and managing patient records. Strong customer service and problem-solving abilities foster effective communication among medical staff, patients, and families, ensuring high-quality care delivery. Customer service and cashier experience in earlier years.
Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.
Overview
13
13
years of professional experience
Work History
Nursing Unit Clerk
New York Presbyterian Cornell - Weill Center
New York, NY
03.2021 - 11.2025
- Processed patient admissions and discharges, ensuring accuracy in documentation and data entry.
- Coordinated communication between medical staff, patients, and families to streamline care delivery.
- Managed scheduling for outpatient appointments, optimizing clinic workflow and patient access.
- Assisted in maintaining inventory of medical supplies, ensuring timely availability for clinical staff.
- Maintained accurate patient records and ensured confidentiality compliance with healthcare regulations.
- Streamlined administrative workflows, improving efficiency in document processing and information retrieval.
- Communicated effectively with medical staff, patients, and families to facilitate care processes.
- Assisted in training new clerical staff on operational procedures and system usage for optimal performance.
- Implemented electronic health record updates, ensuring timely access to critical patient information.
- Collaborated with interdisciplinary teams to enhance patient care quality through effective communication practices.
- Enhanced patient care by efficiently managing medical records and coordinating with healthcare professionals.
- Maintained confidentiality at all times while handling sensitive medical documents, adhering strictly to HIPAA guidelines.
- Facilitated timely responses to patient inquiries, promoting a positive hospital experience.
- Ensured accurate documentation of patient information by meticulously updating electronic health records.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Unit Clerk
St. Joseph's Hospital and Medical Center
Bangor, ME
03.2020 - 10.2020
- Updated electronic health records with patient information, enhancing data integrity and accessibility.
- Implemented standard operating procedures to improve efficiency in office operations and patient interactions.
- Trained new clerks on administrative processes and electronic systems to support team development.
- Monitored compliance with HIPAA regulations in handling sensitive patient information across all communications.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Answered multi-line telephone system, provided information, and directed calls.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Prepared admissions charts and scanned records.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
- Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Arranged discharges and patient transportations.
- Organized patient charts, enhancing the flow of information among healthcare providers and contributing to better-informed treatment decisions.
- Assisted nurses and physicians with patient care, improving overall quality of service provided to patients.
- Consistently met deadlines when completing tasks such as filing documents or inputting data into the hospital''s system.
- Obtained and organized medical records for office visits and scheduled labs.
- Expedited communication between healthcare professionals, resulting in better coordination of care for patients.
- Enhanced patient satisfaction by efficiently managing medical records and maintaining strict confidentiality standards.
- Improved patient experience by promptly addressing any concerns or questions related to their stay at the facility.
- Supported clinical staff by ordering necessary supplies on time, ensuring adequate stock levels were maintained.
- Responded to and resolved diverse patient issues with speedy and knowledgeable assistance.
- Performed various administrative tasks by filing, copying and faxing documents.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted in maintaining inventory of medical supplies, ensuring timely availability for clinical staff.
Medical Unit Clerk
New York Presbyterian Cornell - Weill Center
New York, NY
04.2017 - 03.2020
- Managed patient records and ensured accuracy in data entry for efficient workflow.
- Coordinated scheduling of appointments, optimizing clinic flow and patient satisfaction.
- Facilitated communication between medical staff and patients, enhancing service delivery.
- Trained junior clerks on office procedures and electronic health record systems.
- Implemented process improvements that reduced administrative errors and streamlined operations.
- Oversaw inventory management for office supplies, ensuring availability and cost efficiency.
- Handled sensitive situations discreetly while assisting with conflict resolution among staff members or patients'' families when necessary.
- Improved patient satisfaction by efficiently managing medical records and ensuring accuracy in documentation.
- Collaborated with nurses to maintain appropriate inventory levels of medical supplies, reducing shortage occurrences on the unit.
- Maintained a well-organized work environment by filing documents efficiently, enabling easy access to essential information when needed.
- Efficiently managed high-stress environments during peak hours by prioritizing tasks according to urgency levels.
- Ensured compliance with HIPAA regulations, safeguarding confidential patient information during record maintenance.
- Assisted nursing staff with non-clinical tasks such as transporting specimens or coordinating meal services for patients.
- Reduced wait times for patients by promptly answering phone calls and addressing inquiries from families and staff members.
- Maintained an up-to-date knowledge of hospital policies and procedures to ensure compliance with regulatory guidelines in daily tasks.
- Orchestrated efficient and thorough replenishment of unit supplies to handle forecasted patient loads.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
Certified Nursing Assistant
New York Presbyterian Cornell - Weill Center
New York, NY
03.2013 - 03.2017
- Assisted nursing staff with patient care and comfort, ensuring adherence to safety protocols.
- Monitored vital signs and documented changes in patient conditions for timely interventions.
- Facilitated effective communication between patients, families, and healthcare teams to enhance care coordination.
- Educated patients on self-care techniques, promoting independence and wellness post-discharge.
- Trained new staff on procedures and best practices to ensure high-quality patient care standards.
- Enhanced workflow efficiency by streamlining documentation processes within electronic health records systems.
- Mentored junior staff in providing compassionate care while maintaining professional standards of practice.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
Education
Certificate - Nursing
Harrisburg Area Community College
Harrisburg, PA05-2000
High School Diploma -
Elizabethtown High School
Elizabethtown, PA06-1984
Skills
- Patient confidentiality
- Patient scheduling
- Healthcare software proficiency
- Medical transcription
- Teamwork
- Customer service
- Attention to detail
- Time management
- Problem-solving
- Problem-solving abilities
- Customer assistance
- Cash handling
- Cleaning and sanitizing
Timeline
Nursing Unit Clerk
New York Presbyterian Cornell - Weill Center
03.2021 - 11.2025
Unit Clerk
St. Joseph's Hospital and Medical Center
03.2020 - 10.2020
Medical Unit Clerk
New York Presbyterian Cornell - Weill Center
04.2017 - 03.2020
Certified Nursing Assistant
New York Presbyterian Cornell - Weill Center
03.2013 - 03.2017
Certificate - Nursing
Harrisburg Area Community College
High School Diploma -
Elizabethtown High School