BARBARA D. ISAAC
Columbus
Summary
Care Navigator with extensive experience in Telehealth, recognized for exceptional organizational skills and active listening that improve patient care outcomes. Expertise in assessing patient needs and delivering effective resolutions. Achieved 100% customer satisfaction as a Credit Card Analyst at JP Morgan Chase, demonstrating strong problem-solving abilities and technical skills in high-pressure situations. AHIP certified and licensed across various insurance types.
Overview
27
27
years of professional experience
Work History
Care Navigator
Telehealth
12.2021 - Current
- Assess patients' immediate care needs, assist with disease education, and coordinate care.
- Providing day-to-day support to assigned care teams including RNs, NPs, Pharmacists and CBNs.
- Understands patient’s unique needs and identify the ideal benefits to improve their lives, including DME.
Team Lead of Technical/Billing Analysts
Conduent
08.2014 - 10.2019
- Conducted quality audits for a team of ten representatives, ensuring adherence to company protocols.
- Trained and mentored team members to enhance performance and customer satisfaction.
- Managed escalated calls and adapted to changing business needs.
Credit Card Analyst
JP Morgan Chase
08.2010 - 08.2014
- Provided customer service for Chase Credit Card customers, managing inquiries, and resolving complex issues.
- Achieved a 100% customer satisfaction metric and promoted relevant financial products.
Circuit Engineer (Contract)
Qwest Communications
10.2006 - 10.2010
- Provisioned DS0-DS3 circuits, processed service requests, and managed moves, adds, and disconnects with local carriers.
- Ensured task completion within timelines, maintaining industry standards.
Telecom Billing Analyst
Goldman Sachs Inc.
06.1998 - 09.2005
- Managed invoices from carriers, resolving billing discrepancies and saving $330k by the end of the contract.
- Demonstrated strong analytical and communication skills in a fast-paced environment.
Education
Master of Science - Psychology Applied Behavior Analysis
Purdue University Global
10.2018
Bachelor of Arts - Psychology Applied Behavior Analysis
Kaplan University
04.2015
Associate of Arts - Health Care Administration Pharmacy Practice
University of Phoenix
05.2012
Skills
- Effective listening
- Problem-solving approach
- Strong organizational abilities
- Time efficiency
- Attention to detail
- Communication proficiency
- Technical proficiency
- Proficient in MS Office
- Licensed for life insurance
- Licensed for accidental insurance
- Licensed for health insurance
- Licensed for Medicare insurance
- AHIP certified
Timeline
Care Navigator
Telehealth
12.2021 - Current
Team Lead of Technical/Billing Analysts
Conduent
08.2014 - 10.2019
Credit Card Analyst
JP Morgan Chase
08.2010 - 08.2014
Circuit Engineer (Contract)
Qwest Communications
10.2006 - 10.2010
Telecom Billing Analyst
Goldman Sachs Inc.
06.1998 - 09.2005
Master of Science - Psychology Applied Behavior Analysis
Purdue University Global
Bachelor of Arts - Psychology Applied Behavior Analysis
Kaplan University
Associate of Arts - Health Care Administration Pharmacy Practice
University of Phoenix
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