Barbara Janisch
Marine,IL
Summary
Dynamic Accounts Receivable Clerk at Sherrill Associates, Inc., skilled in collections and invoice processing. Enhanced cash flow through effective payment negotiations and dispute resolution, achieving a significant reduction in overdue accounts. Strong attention to detail and exceptional customer relations fostered lasting client partnerships, ensuring timely payments and accurate financial reporting.
Overview
12
12
years of professional experience
Work History
Accounts Receivable Clerk
Sherrill Associates, Inc
Edwardsville, IL
02.2022 - Current
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
- Responded to inbound inquiries regarding accounts and payments.
- Coordinated with other departments to ensure accurate application of payments, credits, and adjustments to client accounts.
- Decreased uncollectible debt by closely monitoring accounts and promptly identifying high-risk customers for management review.
- Increased efficiency of collections efforts through development of targeted strategies for contacting delinquent accounts.
- Expedited revenue collection by consistently meeting deadlines for generating accurate monthly statements and timely invoice submissions.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Managed and responded to correspondence and inquiries from customers and vendors.
Office Administrative Assistant
Sherrill Associates,
Edwardsville, IL
09.2018 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Streamlined office processes by implementing efficient filing and organizational systems.
- Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Manager
Our Health Club And Spa
Glen Carbon, IL
09.2017 - 02.2021
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Inventory Specialist
T A Travel Center
Troy, IL
08.2014 - 03.2017
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
- Conducted regular inventory audits to ensure stock levels were accurately maintained, minimizing discrepancies.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
Education
Licensed Massage Therapy - Massage
Missouri College
Brentwood, MO01-2004
Associate of Arts - Psychology
Campbell University
Buies Creek, NC05-2003
Skills
- Invoice processing
- Time management
- Payment posting
- Statement review
- Microsoft Excel
- Accounts receivable software
- Attention to detail
- Cash application
- Dispute resolution
- Payment coordination
- Account monitoring
- Insurance verification
- Financial software
- Payment negotiations
- Client communication
- Customer account management
- Collections management
- Accounts reconciliation
- Transaction recording
- Activity reporting
- Data entry and management
- Aging report analysis
- Payment questions
- Spreadsheets and journal entries
- QuickBooks experience
- Invoice and payment processing
- Cash flow monitoring
- Debt collection
- Payment allocation
- General ledger maintenance
- Accounts receivable
- Customer service support
- Statement preparation
- Accurate payment posting
- Strong client relations skills
- Month-end closing procedures
- Contract reviewing
- Microsoft office
Timeline
Accounts Receivable Clerk
Sherrill Associates, Inc
02.2022 - Current
Office Administrative Assistant
Sherrill Associates,
09.2018 - Current
Manager
Our Health Club And Spa
09.2017 - 02.2021
Inventory Specialist
T A Travel Center
08.2014 - 03.2017
Licensed Massage Therapy - Massage
Missouri College
Associate of Arts - Psychology
Campbell University