Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Barbara Jimenez

Miami,FL

Summary

Dynamic Software Technician with a proven track record at Peak Technologies, adept at API integration and system troubleshooting. Recognized for enhancing software performance and training teams, while delivering exceptional customer service. A reliable problem-solver, I thrive in collaborative environments, ensuring compliance with security protocols and optimizing user satisfaction.

Overview

35
35
years of professional experience

Work History

Software Technician

Peak Technologies
08.2023 - Current

• Documented technical procedures, issue resolutions, and best practices for future reference.

• Ensured all software systems complied with internal security protocols and industry standards.

• Monitored software and system performance, identifying areas for improvement or optimization.

• Assisted in integrating third-party software tools, APIs, and custom solutions into existing systems.

• Trained staff and team members on new tools, updates, and software functionality.

Software Technician

DBK Concepts
05.2021 - 08.2023

• Diagnosed and resolved software issues across various platforms to ensure minimal downtime.

• Installed, configured, and maintained system and application software for optimal performance.

• Provided timely technical support to both end-users and internal teams, improving user satisfaction.

• Performed regular software updates, patches, and system backups to maintain stability and security.

• Collaborated with developers to test, troubleshoot, and deploy new features and applications.

Political Campaigner

Anthony Rodriguez - County Government Official
04.2020 - 10.2020
  • Developed comprehensive media plans to maximize coverage of candidate achievements and policy proposals.
  • Championed grassroots organizing strategies, mobilizing community members to become active participants in the political process.
  • Collaborated with local party officials to ensure alignment between candidate goals and party objectives.
  • Managed volunteer recruitment efforts, resulting in a diverse and motivated team of supporters.

Pharmacy Technician

Prestige Pharmacy
04.2013 - 12.2016
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.

Musician

Self-employeed
01.1990 - 05.2004
  • Mentored aspiring singers, sharing knowledge of vocal techniques and industry insights for their career development.
  • Received numerous awards for outstanding vocal performances in regional and national competitions.
  • Nurtured professional relationships with event organizers, leading to repeat bookings at reputable venues.
  • Developed a strong stage presence, consistently receiving positive feedback from both audiences and critics.
  • Contributed positively to the local music scene by organizing community concerts or participating in charity events.
  • Enhanced audience experience by delivering emotive and captivating performances.

Education

Registered Pharmacy Technician - Pharmaceutical Sciences

Prestige Pharmacy
Hialeah, FL
2013

Bachelor Of Music - Music

Leonardo Luberta Institution of Arts
Isla De La Juventud, Cuba
1988

Skills

  • System troubleshooting
  • Hardware installation
  • API integration
  • Network administration
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Microsoft windows and office
  • Multitasking
  • Reliability
  • Excellent communication
  • Network support
  • Active listening
  • Adaptability and flexibility
  • Relationship building
  • Friendly and patient

Languages

Spanish
Native or Bilingual
English
Limited Working

Timeline

Software Technician

Peak Technologies
08.2023 - Current

Software Technician

DBK Concepts
05.2021 - 08.2023

Political Campaigner

Anthony Rodriguez - County Government Official
04.2020 - 10.2020

Pharmacy Technician

Prestige Pharmacy
04.2013 - 12.2016

Musician

Self-employeed
01.1990 - 05.2004

Registered Pharmacy Technician - Pharmaceutical Sciences

Prestige Pharmacy

Bachelor Of Music - Music

Leonardo Luberta Institution of Arts
Barbara Jimenez