Dynamic Software Technician with a proven track record at Peak Technologies, adept at API integration and system troubleshooting. Recognized for enhancing software performance and training teams, while delivering exceptional customer service. A reliable problem-solver, I thrive in collaborative environments, ensuring compliance with security protocols and optimizing user satisfaction.
• Documented technical procedures, issue resolutions, and best practices for future reference.
• Ensured all software systems complied with internal security protocols and industry standards.
• Monitored software and system performance, identifying areas for improvement or optimization.
• Assisted in integrating third-party software tools, APIs, and custom solutions into existing systems.
• Trained staff and team members on new tools, updates, and software functionality.
• Diagnosed and resolved software issues across various platforms to ensure minimal downtime.
• Installed, configured, and maintained system and application software for optimal performance.
• Provided timely technical support to both end-users and internal teams, improving user satisfaction.
• Performed regular software updates, patches, and system backups to maintain stability and security.
• Collaborated with developers to test, troubleshoot, and deploy new features and applications.