Barbara J. Martinez

Answered all calls, took phone orders, took payments for orders, made changes to any outstanding orders, picked up flowers from suppliers at warehouse, delivered orders to customer made sure they got delivered in timely manner, handled any complaints from customers, took care of walk in customers.

• Answered inbound phone calls. As orders were received on-line and in wire, I released all orders, after reviewing and making sure all information was correct.
• Verified with hospitals, churches, funeral homes, and personal homes to verify the information for funerals, weddings, and patients in hospitals.
• Verified and coordinated with customer to secure best delivery time.
• Made all changes to any outstanding orders. Deleted or cancelled in proper and correction procedures.
• Assisted walk-in customers to choose floral arrangements for their occasions.
• Daily duties included to count and correct registers to make sure the money amount was correct. Processed orders and received payments for walk-in customers.

• Call center environment, communicating with customers regarding their accounts.
• Resolved customers services or billing complaints by offering deals that were being offered by suppliers.
• Verified and updated customers information with each call. Processed credit card payments.
• Answered inbound and made outbound calls to customers regarding their insurance information.
• Recorded all information and updated status of customers’ ability to pay after insurance payment was applied to their bill.
• Located and notified customers of delinquent accounts by mail, telephone, or personal email to solicit payments.

Mesa Community College