Barbara Kells
Everett,WA
Summary
Most of my years of customer service are in retirement living. I offer great work ethic, work with integrity and honesty. Excellent attendance, quick learner, flexible, takes pride in doing whatever task is at hand. Possess many skills and talents that crossover into multiple work environments. Friendly, genuine personality.
Hardworking, dedicated and reliable, seasoned yet adaptable employee, willing to learn.
Extensive background in culinary operations. Organized, proactive and punctual. Works well within team settings as well as work environment that requires me to work solo.
Good multitasking and problem-solving skills with an organized and responsible nature.
Overview
37
37
years of professional experience
Work History
Cashier, Vendor, Customer Service
Not Just Antiques
Bothell, WA
01.2021 - Current
- Rent dealer/vendor space for retail shop
- Display resale items
- Clean/organize shop, help move furniture
- Answer phones, assist with U-Haul
- Work with owners and other vendors on events and marketing
- Help customers find specific products, answer questions and offer product advice
- Cashier
- Accepted cash and credit card payments, issued receipts and provided change
- Trained new team members in cash register operation, store procedures and customer service
- Preserve appearance of store by arranging and replenishing displays and merchandise racks
- Answers product questions with up-to-date knowledge of sales and store promotions
- Deliver high level of customer service to patrons using active listening and engagement skills
Director of Culinary Services
Chateau Pacific Retirement
Lynnwood , WA
01.2008 - 08.2022
- Responsible for departments budget (food/labor), invoices
- Scheduling using Paycom
- Ordering of all food/supplies from multiple vendors
- Interviewing/hiring/training
- Cooking all shifts, covering short shifts BOH, FOH support
- Restaurant style menu planning and development/implementation/recipes
- Staff reviews, mentoring, monitoring
- Coordinating events/activities with Life Enrichment
- Sanitation survey compliance
- Collaborate with all departments, Executive Director, home office VP's
- Responsible for Memory Care kitchen, modified diets
- Execute high standards for food quality, customer service, resident satisfaction
- Established relationships with residents and family members
- Participate in resident driven Food Committee
- Use of FullCount POS system
- ServSafe
Food Service Manager
Creekside Merrill Gardens
Woodinville, WA
06.2007 - 01.2008
- Ordered all food/supplies
- Responsible for cleanliness of both kitchens/dining rooms
- Scheduled FOH and BOF staff
- Responsible for department budget
- Cooked breakfast, lunch and dinner
- Followed corporate menus, developed daily specials
- Responsible for the use of/maintain battery charge for golf cart
- Served customers from public coming in for meals as well as residents
- Participated in morning meetings, monthly resident meetings
Dining Room Manager, Kitchen Manager
The Hearthstone Retirement Living At Green Lake
Seattle, WA
11.1987 - 06.2007
- Worked with Purchasing Manager by doing inventory, placing orders, stocking
- FOH and BOH scheduling
- Performed annual reviews for department team members
- Interviewed, organized new hire orientation and training plan with HR
- Cooked breakfast, lunch and dinner from corporate laid out menu cycle
- All FOH functions including maintaining salad bar, server, busser, resetter
- Placed in-house work orders for kitchen equipment
- Contact person when survey was at our building
- In charge of carrying out all catering functions
- Worked with Diet Aid, did trayline service for Health Center, delivered room service
Education
Business Economics, Accounting
North Seattle Community College
Seattle, WASkills
- Knowledge of FullCount POS system, Paycom
- Customer Service
- Liquor regulations and compliance (MAST permit)
- Staff mentoring
- Ordering and stocking
- Credit and cash transactions
- Cash register operations
Timeline
Cashier, Vendor, Customer Service
Not Just Antiques
01.2021 - Current
Director of Culinary Services
Chateau Pacific Retirement
01.2008 - 08.2022
Food Service Manager
Creekside Merrill Gardens
06.2007 - 01.2008
Dining Room Manager, Kitchen Manager
The Hearthstone Retirement Living At Green Lake
11.1987 - 06.2007
Business Economics, Accounting
North Seattle Community College