BARBARA KELLY
Scranton,PA
Summary
Regional Director of Operations with proven experience leading multiple Personal Care Home communities, developing strong leadership teams,improving regulatory compliance, managing operational performance, and driving resident-centered outcomes. Skilled in strategic employee engagement, staffing optimization survey readiness, risk management financial performance, and leadership development
Overview
14
14
years of post-secondary education
27
27
years of professional experience
Work History
Regional Director of Operations
Priority Life Care
11.2012 - Current
- Managed operations across 7 communities in Pennsylvania, Virginia, New Jersey, and Washington DC, ensuring effective service delivery and compliance.
- Developed strategic partnerships with Northeast Region DS to enhance collaborative efforts and operational efficiency.
- Exhibited professionalism and advanced problem-solving skills in addressing operational challenges and supporting team initiatives.
- PALA member
Operations Specialist
Priority Life Care
01.2022 - 11.2022
- Streamlined daily operations to enhance efficiency in care delivery.
- Coordinated staff schedules to ensure optimal coverage and service quality.
- Managed inventory and supplies to support operational needs effectively.
- Executed mock surveys in buildings with regulatory deficiencies to identify compliance issues.
- Collaborated with leadership teams at two communities to improve employee engagement and resolve workplace concerns, contributing to non-union status in both communities.
Executive Director
PLC-Celebration Villa of Mid Valley
Peckville, Pa
01.2000 - 01.2012
- Achieved 100% occupancy and maintained revenue continuity for 216 weeks.
- Received company-wide recognition for exceptional performance, contributing to highest NOI.
- Led strategic planning processes for community engagement and resident satisfaction.
- Oversaw daily operations ensuring compliance with state regulations and best practices.
- Managed budget allocations to optimize resource distribution across programs.
Education
Bachelor of Science - Health Policy and Administration
Pennsylvania State University
State College, Pa 08.1986 - 05.2000
Skills
- Regulatory compliance
- Quality Assurance
- Survey preparedness
- Risk management
- Financial oversight
- Community management
- Resident operations
- Staff development
- Employee engagement
- Executive leadership
Languages
Add a language you speak
Timeline
Operations Specialist
Priority Life Care
01.2022 - 11.2022
Regional Director of Operations
Priority Life Care
11.2012 - Current
Executive Director
PLC-Celebration Villa of Mid Valley
01.2000 - 01.2012
Bachelor of Science - Health Policy and Administration
Pennsylvania State University
08.1986 - 05.2000