KAREN ARWAY
Lakewood Ranch,FL
Summary
Experienced with regional operations management, ensuring seamless execution across various locations. Utilizes strategic planning and operational oversight to drive efficiencies and meet organizational goals. Knowledge of team leadership and process optimization, creating positive impact on overall performance.
Overview
30
30
years of professional experience
Work History
Regional Director of Operations
Sodalis Senior Living
10.2021 - Current
- Standardized operational procedures across 12 AL/MC communities in FL to ensure consistency in quality and performance.
- Ensured successful project completion by establishing clear objectives, milestones, and communication channels.
- Collaborated with other Regional Directors to share best practices, align strategies, and foster a spirit of teamwork across the organization.
- Provided regular updates on regional performance to senior leadership through comprehensive reporting and data-driven insights.
- Maintained compliance with industry regulations by staying up-to-date on best practices and implementing necessary changes in a timely manner.
- Oversaw regional growth through strategic planning, market research, and competitive analysis.
- Improved customer satisfaction rates with proactive problem resolution and timely followup.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Monitored budget and utilized operational resources.
- Established and monitored quality assurance standards to achieve operational excellence.
- Defined, implemented, and revised operational policies and guidelines.
- Trained and guided team members to maintain high productivity and performance metrics.
Regional Director of Operations, Senior Living
Beztak
06.2018 - 02.2020
- Standardized operational procedures across all regional locations to ensure consistency in quality and performance.
- Collaborated with other Regional Directors to share best practices, align strategies, and foster a spirit of teamwork across the organization.
- Provided regular updates on regional performance to senior leadership through comprehensive reporting and data-driven insights.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Coordinated regional marketing efforts to increase brand visibility and attract new customers within the targeted geographical area.
- Improved customer satisfaction rates with proactive problem resolution and timely followup.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Monitored budget and utilized operational resources.
Operations Specialist Consultant
Aventine Hill Communities
11.2017 - 06.2018
- Improved operational efficiency by streamlining processes and implementing new systems.
- Provided training for new hires, fostering a supportive learning environment conducive to success in their roles.
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Conducted regular reviews of operations and identified areas for improvement.
- Devised and implemented processes and procedures to streamline operations.
Regional Director of Operations
Holiday Retirement
07.2015 - 11.2017
- Operational and compliance oversight for 18 AL/MC communities
- Provide support, training, and coaching to Executive Directors
- Assist in the correction of regulatory deficiencies at identified communities
- Prepare annual operating and capital budgets and business plans for each community
- Reduced expenditures for the region through cost analysis and effective budget management.
Regional Operations Performance Director
Senior Lifestyle Corporation
04.2014 - 07.2015
- Oversight of operations and corporate compliance for market rate communities in FL and GA.
- Provide strategic planning to ensure each community meets or exceed budgeted census and revenue goals
- Monitor specified operations areas as identified and provide timely reporting and follow up to drive consistent improvement
- Manage operational projects with individual communities
- Conduct and complete audits as needed within the identified community to ensure compliance and core competencies of staff and baseline systems
- Participate in scheduling mock survey visits to ensure operational follow through in targeted areas
- Assist in the correction of regulatory deficiencies
- Foster and promote company and community-wide teamwork with other support team members
Executive Director
Senior Lifestyle Corporation
11.2012 - 04.2014
- Responsible for overall supervision of assisted living community
- Communicate and enforce policies and procedures
- Manage community budgets
- Ensure programming is effectively managed and marketed
- Knowledge of State Regulations and ensure compliance in all surveys conducted
- Implemented sales and marketing plans
- Created a culture that trains and supports all community staff to participate in the internal sales process
- Promote occupancy and revenue growth through effective, planned events with community, residents and families
Executive Director
Emeritus Senior Living
11.2008 - 11.2012
- Responsible for overall supervision of a 200 unit community
- Communicate and enforce policies and procedures
- Manage community budgets
- Ensure programming is effectively managed and marketed
- Knowledge of State Regulations and ensure compliance in all surveys conducted
- Implemented sales and marketing plans
- Created a culture that trains and supports all community staff to participate in the internal sales process
- Promote occupancy and revenue growth through effective, planned events with community, residents and families
- Guide, manage and mentor sales and marketing director to effectively reach occupancy and revenue
- Perform all phases of external relationship building with referral sources
- Monitor labor costs, raw food costs, accounts receivable/payable, and payroll with controller and operations staff
- Develop partnerships with professional organizations and associations
Education
ALF Core Training -
Bachelor of Arts - Healthcare Administration
Licensed Practical Nurse -
Skills
- Staff Development
- Regulatory Compliance
- Problem-solving abilities
- Operational efficiency
- Strategic planning and execution
- Leadership training
Timeline
Regional Director of Operations - Sodalis Senior Living
10.2021 - Current
Regional Director of Operations, Senior Living - Beztak
06.2018 - 02.2020
Operations Specialist Consultant - Aventine Hill Communities
11.2017 - 06.2018
Regional Director of Operations - Holiday Retirement
07.2015 - 11.2017
Regional Operations Performance Director - Senior Lifestyle Corporation
04.2014 - 07.2015
Executive Director - Senior Lifestyle Corporation
11.2012 - 04.2014
Executive Director - Emeritus Senior Living
11.2008 - 11.2012
Ocean County Vocational School - Licensed Practical Nurse,
St Petersburg College - ALF Core Training,
American Intercontinental University - Bachelor of Arts, Healthcare Administration
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