Barbara LaPointe
Oshkosh
Summary
Achieved high levels of customer satisfaction through effective account management. Drove revenue growth by implementing strategic sales initiatives. Maintained proficiency in Microsoft Office and company specific systems to support operational excellence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Site Manager
Hallcon
Fond Du Lac, WI
05.2025 - 03.2026
- Oversaw daily site operations, ensuring adherence to safety protocols and quality standards.
- Coordinated transportation logistics, optimizing schedules for efficiency and resource allocation.
- Trained and mentored team members on operational procedures and safety compliance.
- Implemented process improvements that enhanced workflow efficiency and reduced delays.
IDMS Paraprofessional
Oshkosh Area School District
Oshkosh, WI
12.2023 - 04.2024
- Implemented sensory integration techniques for students with sensory processing disorders
- Supported classroom instruction by assisting teachers with lesson delivery and student engagement.
- Implemented individualized education plans to enhance student learning outcomes and accommodate diverse needs.
- Monitored student progress and behavior, providing feedback to educators for continuous improvement.
- Facilitated communication between students, parents, and staff to promote a positive learning environment.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
Sales Associate/Account Manager
Salelytics
Appleton, WI
11.2020 - 11.2023
- Work directly with the client in the creation of new small business account for the Pacific Northwest region of the US
- Received a Presidents Award in 2022 for outstanding job performance and my part in revenue increase. Award only given to the top 1% of the company.
- Cultivated strong customer relationships to enhance satisfaction and loyalty.
- Developed product knowledge to effectively address client inquiries and needs.
- Executed sales strategies to drive revenue growth across multiple product lines.
- Trained new associates on best practices in customer service and sales techniques.
- Mentored junior staff, fostering professional development and enhancing team performance through coaching sessions.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Billing Specialist
Spectrum Communications
Fond du Lac, WI
09.2017 - 03.2020
- Processed high-volume billing transactions with accuracy and efficiency.
- Managed customer inquiries regarding billing discrepancies and account statuses.
- Collaborated with cross-functional teams to resolve complex billing issues promptly.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
Telemetry Technician
Agnesian Healthcare
Fond du Lac, WI
11.2016 - 09.2017
- Collaborated with nursing staff to interpret cardiac data and support patient care decisions.
- Enhanced patient care by accurately monitoring and interpreting EKG data for early detection of cardiac abnormalities.
- Monitored and documented heart rhythms according to physicians' orders.
- Demonstrated in-depth understanding of telemetry equipment functions.
- Consistently adhered to strict HIPAA guidelines when handling confidential patient information, maintaining trust and integrity within the workplace.
Psychiatric Care Technician
Winnebago Mental Health Institute
Winnebago, WI
08.2015 - 11.2016
- Monitored patient behavior and provided support during daily activities to ensure safety and well-being.
- Collaborated with multidisciplinary teams to enhance therapeutic environments and improve patient outcomes.
- Trained new staff on procedures and best practices for delivering compassionate psychiatric care.
- Maintained strong rapport with patients by actively listening to concerns and providing empathetic responses.
- Documented patient behaviors, reactions, and progress in medical records, maintaining confidentiality and accuracy.
- Provided crisis intervention services, deescalating volatile situations and maintaining safety.
- Treated clients and families with respect and dignity.
- Supported patient confidentiality in accordance with HIPAA regulations.
Education
Associate of Applied Science - Medical Assisting
Globe University
Appleton, WI10-2013
Skills
- Outbound Sales
- HIPAA
- Medication administration (10 years)
- Developmental Disabilities Experience
- Behavioral health (10 years)
- Phone etiquette
- Medication Administration
- Driver's license (10 years)
- Google Suite (2 years)
- Microsoft Office (4 years)
- Autism Experience (10 years)
- Team leadership
- Site inspection and management
- Problem-solving
- Quality assurance
- Staff management
- Management
- Site safety
- Site management
- Safety procedures
- Customer relationship management
- Flexibility and adaptability
- Personnel management
- Relationship building
- Shift scheduling
- Analytical thinking
- Coaching and mentoring
- Customer service
Certification
- Department of Public Instruction Special Education Program Aide compliant through June 2028
- eRailSafe CN compliant through May 2027.
Timeline
Site Manager
Hallcon
05.2025 - 03.2026
IDMS Paraprofessional
Oshkosh Area School District
12.2023 - 04.2024
Sales Associate/Account Manager
Salelytics
11.2020 - 11.2023
Billing Specialist
Spectrum Communications
09.2017 - 03.2020
Telemetry Technician
Agnesian Healthcare
11.2016 - 09.2017
Psychiatric Care Technician
Winnebago Mental Health Institute
08.2015 - 11.2016
Associate of Applied Science - Medical Assisting
Globe University