Barbara Light
Channahon
Summary
Dynamic Order Processor II at Mitutoyo America with strong data entry skills and a teamwork orientation. Enhanced customer satisfaction by resolving complaints with empathy, leading to increased loyalty. Expertly expedited urgent orders, ensuring timely delivery while maintaining workflow efficiency. Proven ability to handle escalated calls and provide effective solutions.
Overview
20
20
years of professional experience
Work History
Order Processor II
MItutoyo America
06.2005 - Current
- Processed customer orders accurately
- Assisted in resolving order discrepancies to enhance customer satisfaction.
- Expedited urgent orders upon request, ensuring timely delivery while maintaining overall workflow efficiency.
- Processed and handled customer complaints, answering questions, and providing alternative solutions.
- Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
- Communicated with customers to address order inquiries, changes and cancellations.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma -
Schurz High School
Chicago, IL06-1972
Skills
- Teamwork orientation
- Data entry skills
- Invoicing and billing
Timeline
Order Processor II
MItutoyo America
06.2005 - Current
High School Diploma -
Schurz High School
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