Barbara Lino
Galt,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
Work History
Substitute Program Leader
Think Together, Inc
Perris, CA
02.2023 - 11.2024
- Guided students through activities, assignments, and physical fitness using Think Together curriculum.
- Ensured student safety by adhering to established safety guidelines and maintaining attendance procedures.
- Established a positive rapport with students to foster an environment of trust and openness.
- Maintained cleanliness and organization of program site by efficiently setting up and breaking down activities.
Customer Service Representative
Farmer & Marchant bank of Central California
Walnut Grove, CA
10.2021 - 05.2022
- Answer customer questions about basic banking services
- Provide information concerning a bank's products and services
- Offer a variety of servics to assist individuals in managing their finances
MEMBER LEVEL PROCESSOR & BILLING
BLUE SHIELD OF CALIFORNIA
Lodi, CA
07.2019 - 04.2020
- Use of daily reports to manage eligibility for customer's different membership types
- Perform data entry with the obtained information and send the completed documents to billing status for processing
- Perform related accounting duties to complete the billing process
- Ensure actions are taken timely for verifying membership and completing the billing process to prevent delinquencies
- Ability to maintain customer confidentiality as required by HIPPA laws
ENROLLMENT SERVICES REPRESENTATIVE
MAXIMUS
Perris, CA
09.2015 - 06.2019
- Conduct outreach and prepare presentations for enrolment services
- Assist customers in the enrollment/dis-enrollment of health care plans
- Complete data entry for customer's enrollment/dis-enrollment options
- Exceeded in field operations expected minimum performance standards
- Support management in training the new enrollment staff
- Maintain professional relationships with the county staff, community groups, and customers
WAIT STAFF
GROSSMONT GARDENS
La Mesa, CA
08.2012 - 03.2015
- Attend to customers to ensure accurate orders, timely service, and customer satisfaction
- Develop friendly relationships with the customers to ensure a pleasant dining experience
- Ensure an organized, clean, and tidy workspace
- Help to immediately resolve and mediate customer complaints
Education
High School Diploma -
Citrus Hill High School
05-2012
Skills
- Reliability
- Relationship building
- Customer service
- Student engagement
- Problem solving
- Policies and procedures adherence
- Appointment scheduling
- Data entry
- Time management
- Microsoft PowerPoint
Languages
Bilingual- English and Spanish Proficient in reading and writing
Timeline
Substitute Program Leader
Think Together, Inc
02.2023 - 11.2024
Customer Service Representative
Farmer & Marchant bank of Central California
10.2021 - 05.2022
MEMBER LEVEL PROCESSOR & BILLING
BLUE SHIELD OF CALIFORNIA
07.2019 - 04.2020
ENROLLMENT SERVICES REPRESENTATIVE
MAXIMUS
09.2015 - 06.2019
WAIT STAFF
GROSSMONT GARDENS
08.2012 - 03.2015
High School Diploma -
Citrus Hill High School