Barbara Long
Philadelphia,PA
Summary
Resident Assistant with experience in leadership and administrative duties. Committed to helping residents grow and feel empowered. Proficient in professional speaking, problem-solving, event planning and mediation. Positive attitude, excellent behavior and perfect role model for campus residents.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
35
35
years of professional experience
Work History
Resident Assistant
Kencrest
Blue Bell , PA
03.2013 - 03.2024
- Supervised and monitored activities of residents. Ensure compliance with rules and regulations.
- Managed administrative tasks, maintenance requests, room change process and incident reports.
- Maintained clean and well-organized environment for client happiness and safety.
- Transported residents to activities and meals.
- Aided residents with ambulation or walker, cane and wheelchair use.
- Cared for incontinent residents, routinely checking clothing and linens to keep clean and dry.
- Made beds daily and performed light housekeeping duties in resident apartments and common areas.
- Improved patient outlook and daily living through compassionate care.
- Supervised medication administration, personal hygiene and other activities of daily living.
Credit Card Collection Agent
Sears
Philadelphia, PA
02.2003 - 04.2012
- Conducted outbound calls to customers with delinquent accounts in order to negotiate payment plans and collect overdue payments
- Provided detailed explanations of payment options, including interest rates, length of terms, and potential risks.
- Negotiated reasonable settlement amounts with customers based on their individual financial circumstances.
- Maintained accurate records of all customer interactions, account updates, and payment arrangements within a database system.
- Utilized skip tracing techniques to locate customers who had moved without notifying the company.
- Investigated customer claims of incorrect charges or billing errors and resolved disputes accordingly.
- Informed customers about the consequences of defaulting on their obligations and offered advice on budgeting strategies for avoiding future delinquency.
- Assisted customers with setting up automatic withdrawal from bank accounts for monthly payments.
- Escalated difficult cases to supervisors when necessary in order to resolve issues more effectively
- Adhered strictly to federal regulations governing debt collection activities such as Fair Debt Collection Practices Act.
- Educated customers on how late fees are applied and how those fees can be avoided through timely payments.
Gas Station Cashier
Exxon Mobil
King Of Prussia, PA
10.1994 - 05.1999
- Recorded sales transactions, accepted payments, and issued receipts.
- Operated the cash register to process cash, credit card, debit card, and check payments.
- Stocked shelves with merchandise and maintained cleanliness in the store area.
- Answered customer inquiries regarding fuel prices, services offered, directions.
- Followed all safety protocols for handling hazardous materials such as gasoline
- Reported any suspicious activity to management immediately.
- Restocked items throughout the day to ensure product availability for customers.
- Enforced checkout line etiquette among customers in order to minimize wait times.
- Processed cash and credit payments for gasoline, food and other merchandise.
- Cleaned store inside and out, straightened displays and maintained neat and inviting atmosphere for optimum customer satisfaction.
- Checked customer ages before cigarette or alcohol purchases and allowed sale only if within legal age limits.
Fast Food Cook
McDonald's
King Of Prussia, PA
06.1989 - 09.1993
- Prepared a variety of food items according to customer orders or restaurant recipes.
- Maintained sanitation, health and safety standards in work areas.
- Stocked and restocked supplies as needed throughout shift.
- Cleaned kitchen equipment and surfaces, including grills, fryers, ovens and other cooking equipment.
- Monitored food distribution to ensure that meals were delivered on time and at proper temperatures.
- Checked the quality of raw and cooked foods to ensure that standards were met.
- Ensured that all food items were prepared according to company specifications and recipes.
- Cooked hamburgers, hotdogs, french fries, chicken wings, fish fillets and other fast-food menu items as ordered by customers.
- Operated deep fryer machines safely following safety guidelines.
- Adhered to all applicable health department regulations concerning sanitation storage and preparation of food products.
- Maintained a safe working environment by adhering to all safety policies and procedures set forth by the company.
Education
Medical Office Manager - Office Supervision And Management
Medical Office Manager Institute
34th Market St. Philadelphia Pa01-2008
High School Diploma -
John Bartrum High
Philadelphia, PA04-1988
Skills
- Policy Enforcement
- Health And Safety Compliance
- Laundry
- Room Checks
- Medication Support
- Problem-Solver
- Team Player
- Cpr Certified
- Mediation
- Time Management
- Direct Patient Care
- Daily Living Skills
Timeline
Resident Assistant
Kencrest
03.2013 - 03.2024
Credit Card Collection Agent
Sears
02.2003 - 04.2012
Gas Station Cashier
Exxon Mobil
10.1994 - 05.1999
Fast Food Cook
McDonald's
06.1989 - 09.1993
Medical Office Manager - Office Supervision And Management
Medical Office Manager Institute
High School Diploma -
John Bartrum High