Summary
Overview
Work History
Education
Skills
Timeline
Generic
Barbara Long

Barbara Long

Customer services representative
Sarcoxie,MO

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Very well at following orders, and very eager to learn.

Overview

20
20
years of professional experience

Work History

Customer Service Representative

Samis On Main Street
Joplin, Missouri
05.2015 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.

Provide the best customer service possible.

Customer Service Manager

Gooch Bros.
Joplin, MO
08.2011 - 08.2016
  • Provided exceptional customer service to ensure customer satisfaction.
  • Developed and implemented strategies for providing excellent customer service experience.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.

Did payroll, scheduling, hiring/firing.

Customer Service Cashier

GL Foodmart
Joplin, MO
02.2004 - 04.2011
  • Greeted customers and provided friendly customer service.
  • Operated cash registers to process payments for goods and services.
  • Balanced cash drawers at the end of each shift.

Education

Criminal Justice

Crowder College
Webb City, MO

Skills

  • Assertiveness
  • CRM software proficiency
  • Customer satisfaction measurement
  • Shipping and Logistics

Very efficient and detail oriented

Timeline

Customer Service Representative

Samis On Main Street
05.2015 - Current

Customer Service Manager

Gooch Bros.
08.2011 - 08.2016

Customer Service Cashier

GL Foodmart
02.2004 - 04.2011

Criminal Justice

Crowder College
Barbara LongCustomer services representative