Barbara Lugo
Fort Worth,Texas
Summary
Dedicated Clinical Case Manager with over four years of experience delivering behavioral health services to adults facing serious mental illness, substance use disorders, and housing instability. Expertise in psychosocial assessment, crisis intervention, and interdisciplinary collaboration. Focused on developing therapeutic relationships and coordinating comprehensive treatment plans to enhance recovery and stability in fast-paced environments.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Clinical Case Manager
American Addictions Centers
Grand Prairie, Texas
08.2025 - Current
- Provide comprehensive case management services for adults receiving residential treatment for co-occurring mental health and substance use disorders.
- Complete psychosocial assessments and collaborate with interdisciplinary treatment teams to develop individualized treatment plans.
- Coordinated discharge planning to ensure seamless transition to outpatient behavioral health services, including medication management and housing resources.
- Conducted recovery-focused case management sessions to enhance relapse prevention, coping skills, and long-term recovery engagement.
- Monitor client progress, revise treatment plans, and advocate for client needs throughout the continuum of care.
- Maintain accurate clinical documentation in compliance with Joint Commission standards, HIPAA, and 42 CFR Part 2 requirements.
- Collaborate with psychiatrists, therapists, nursing staff, peer support specialists, and community providers to ensure continuity of care.
- Participated in multidisciplinary treatment meetings and quality improvement initiatives to enhance client outcomes through collaborative care.
Diversion Specialist / Outreach Case Manager
Presbyterian Night Shelter
Fort Worth, Texas
03.2024 - 08.2024
- Earned promotion from Outreach Case Manager to Diversion Specialist in recognition of strong performance and commitment to serving individuals experiencing homelessness.
- Conducted comprehensive biopsychosocial assessments and developed individualized service plans, enhancing client engagement through strengths-based, person-centered approaches.
- Assisted individuals and families experiencing homelessness with housing stabilization, diversion planning, and crisis intervention to prevent shelter entry whenever possible.
- Utilized motivational interviewing, trauma-informed care, and harm reduction strategies to engage clients with complex behavioral health, substance use, and social service needs.
- Coordinated access to housing, behavioral health treatment, medical care, employment services, public benefits, legal assistance, and community resources, facilitating timely support for individuals experiencing homelessness.
- Negotiated housing solutions through landlord mediation, family reunification, roommate agreements, and collaboration with community partners.
- Maintained accurate and timely documentation within the Homeless Management Information System (HMIS) while ensuring compliance with agency and federal reporting standards.
- Collaborated with multidisciplinary teams, healthcare providers, shelters, probation officers, and community organizations, effectively removing barriers to permanent housing for clients.
- Participated in regional homelessness initiatives, community coalitions, and the annual Point-in-Time Count to support system-wide planning and resource allocation.
Mental Health Technician
Millwood Hospital
Arlington, TX
11.2022 - 08.2024
- Provided direct care to patients admitted for psychiatric stabilization in an acute inpatient behavioral health hospital.
- Facilitated crisis intervention, patient observation, therapeutic activities, admissions, discharges, and safety monitoring to ensure comprehensive patient care.
- Identified changes in mental status and relayed clinical observations to nurses and treatment teams to inform treatment plans.
- Enhanced patient support with activities of daily living while fostering safe, therapeutic treatment environment.
- Assisted with behavioral de-escalation and crisis response using CPI techniques.
Registered Behavior Technician
Merakey
Fort Worth, Texas
05.2022 - 03.2024
- Implemented individualized behavior intervention plans for children diagnosed with Autism Spectrum Disorder.
- Collected behavioral data to assess treatment effectiveness, guiding adjustments to evidence-based interventions.
- Collaborated with Board Certified Behavior Analysts and caregivers to enhance communication, adaptive functioning, and social skills among clients.
- Applied trauma-informed approaches and crisis intervention techniques to ensure patient safety during challenging situations.
Education
Master of Science - Social Work
The University of Texas At Arlington
Arlington, TX08-2026
Bachelor of Arts - Behavioral Sciences
The University of Arizona Global Campus
Chandler, AZ03-2024
Skills
Clinical Case Management
Behavioral Health
Medical Social Work
Crisis Intervention
Suicide Risk Assessment
Psychosocial Assessments
Treatment Planning
Discharge Planning
Care Coordination
Co-Occurring Disorders
Substance Use Disorders
Motivational Interviewing
Trauma-Informed Care
Harm Reduction
Recovery Planning
Family Collaboration
Community Resource Navigation
Housing Stabilization
HIPAA & 42 CFR Part 2
Electronic Medical Records
Interdisciplinary Team Collaboration
Crisis management
Certification
- LCDC-I
Timeline
Clinical Case Manager
American Addictions Centers
08.2025 - Current
Diversion Specialist / Outreach Case Manager
Presbyterian Night Shelter
03.2024 - 08.2024
Mental Health Technician
Millwood Hospital
11.2022 - 08.2024
Registered Behavior Technician
Merakey
05.2022 - 03.2024
Master of Science - Social Work
The University of Texas At Arlington
Bachelor of Arts - Behavioral Sciences
The University of Arizona Global Campus