Barbara Massa
255-37 73Ave. Glen Oaks,NY
Summary
I take pride in my straightforward approach to business, as well as my ability to communicate with management and colleagues at all levels. With proven customer service and people skills, accompanied by an unwavering work ethic, I would be an asset to any company looking for an individual who possesses the qualities to get the job done.
Overview
28
28
years of professional experience
Work History
Digital Banking
Apple Bank
10.1996 - 10.2024
- Promoted digital banking solutions to customers to enhance convenience while reducing wait times at the branch office.
- Played a key role in the implementation of digital banking services, enhancing customer experience through seamless integration into their financial lives.
- Monitored emerging trends in digital banking technologies, recommending solutions that would benefit both customers and the organization.
- Educated customers on digital banking features, facilitating seamless transitions from traditional banking methods.
Education
High School Diploma -
Martin Van Buren High School
Queens, NY06-1982
Skills
- Strong customer service skills
- Unwavering work ethic
- Phone etiquette
- Clerical experience
Timeline
Digital Banking
Apple Bank
10.1996 - 10.2024
High School Diploma -
Martin Van Buren High School
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