Heidi Marolf

• Updated account information to maintain customer records.
• worked in digital 24 hour banking helping customers troubleshoot their accounts . I have dealt with the following, payments, disputes, claims processing, fraud indicators in what to watch for on accounts, Further assisted with address changes, account problem solving, and online app troublshooting.
• Evaluated customer data to identify and prevent fraudulent activities.

My quality of work is shown in my metrics, and reviews by peers and managers. I pay close attention to detail, and very dedicated to quality work I perform .

worked on medical insurance claim intake for the following type, short and long term disability, FMLA, workers comp cases .

• Evaluated customer data to identify and prevent fraudulent activities.
• Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
• worked alongside with several other departments in determine the best outcome for the client.
• maintain high level of professionalism, with both clients , peers and other department and agencies that I came into contact with.
• peer coaching

• Analyzed and addressed escalated claims to resolve issues quickly.
• Worked productively in fast-moving work environment to process large volumes of claims.
• Collaborated with internal departments and external vendors to achieve fast resolution of claims.
• Updated claims system to track claim status and provide relevant information to other department.
• Examined reports, accounts, and evidence to determine integrity and accuracy of information.
• Checked documentation for accuracy and validity on updated systems.

I pay high attention to detail, was very investigative , very strong leadership tp my peers.

• Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
• Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
• Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
• Secured and properly handled confidential data to protect against unauthorized access, improper transmission and unapproved disclosure.
• Analyzed financial records to verify accuracy of tax returns.

Strong attention to detail, team player, work extremely well independently , and peer coach

• Handled customer inquiries and suggestions courteously and professionally.
• Answered constant flow of customer calls with minimal wait times.
• Updated account information to maintain customer records.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Utilized customer service software to manage interactions and track customer satisfaction.