Barbara Medina
Orlando,FL
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
Unimac
05.2022 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Retail Sales Associate and Hostess
Hard Rock Cafe Gran Canaria
11.2021 - 05.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Beauty Sales Associate
Douglas Spain SA
12.2017 - 02.2020
- Increased beauty product sales by providing personalized consultations and recommendations to clients.
- Built a loyal clientele base by offering tailored recommendations based on individual preferences and skin types.
- Maintained a clean, organized work area which facilitated efficient client interactions and helped to maintain a professional store image.
- Assisted in inventory management, ensuring adequate stock levels for high-demand beauty items.
Education
High School Diploma -
Santiago De Leon De Caracas
Caracas, Venezuela07.2016
Skills
- Customer Service
- Guest Services
- Problem-solving skills
- Cash Handling
- Credit and cash payments
- Guest Relations
- Microsoft Office
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Front Desk Agent
Unimac
05.2022 - Current
Retail Sales Associate and Hostess
Hard Rock Cafe Gran Canaria
11.2021 - 05.2022
Beauty Sales Associate
Douglas Spain SA
12.2017 - 02.2020
High School Diploma -
Santiago De Leon De Caracas
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