Barbara Medina
Orlando,FL
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
Unimac
Orlando, FL
05.2022 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Retail Sales Associate and Hostess
Hard Rock Cafe Gran Canaria
Las Palmas De Gran Canaria, Spain
11.2021 - 05.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Beauty Sales Associate
Douglas Spain SA
Las Palmas De Gran Canaria, Spain
12.2017 - 02.2020
- Increased beauty product sales by providing personalized consultations and recommendations to clients.
- Built a loyal clientele base by offering tailored recommendations based on individual preferences and skin types.
- Maintained a clean, organized work area which facilitated efficient client interactions and helped to maintain a professional store image.
- Assisted in inventory management, ensuring adequate stock levels for high-demand beauty items.
Education
High School Diploma -
Santiago De Leon De Caracas
Caracas, Venezuela07.2016
Skills
- Customer Service
- Guest Services
- Problem-solving skills
- Cash Handling
- Credit and cash payments
- Guest Relations
- Microsoft Office
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Front Desk Agent
Unimac
05.2022 - Current
Retail Sales Associate and Hostess
Hard Rock Cafe Gran Canaria
11.2021 - 05.2022
Beauty Sales Associate
Douglas Spain SA
12.2017 - 02.2020
High School Diploma -
Santiago De Leon De Caracas
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