Highly organized and detail-oriented professional passionate about executing exceptional events that achieve established goals. Experience with planning, budgeting and coordinating wide variety of both small-scale and large-scale events. Strong communicator and negotiator able to foster relationships with key stakeholders and vendors.
Work History
Front of House Team Leader
1 Year 9 Months
Auspicious Baking Company | 01.2025 - Current
Led front-of-house service, ensuring smooth customer flow and consistent bakery presentation.
Trained team members on POS use, order accuracy, and service standards.
Coordinated special orders by invoicing the customers and adding to the Google calendar.
Resolved customer concerns promptly, maintaining professional service and positive store experience.
Reinforced cash handling, register accuracy, and end-of-shift closing procedures.
Supported team communication between front-of-house and production staff for timely order fulfillment.
Associate Technical Account Manager
4 Years 4 Months
Yardi Systems | 06.2022 - Current
Enhanced customer satisfaction by addressing and resolving technical issues promptly.
Served as a primary escalation point for complex technical issues requiring specialized knowledge or expertise.
Monitored client systems proactively to identify potential issues before they escalated into significant problems.
Played a pivotal role in retaining high-value clients by providing exceptional customer service and technical support, contributing to business growth.
Managed client accounts effectively, ensuring timely communication and updates on project status.
Worked closely with development teams to resolve bugs and implement requested features, improving overall product quality.
Sales & Marketing Specialist
2 Years 9 Months
Fat Lady Baker | 09.2019 - 06.2022
Maintained a weekly client roster to collaborate with and send information to; created and executed marketing emails; directly responsible for the social media over the organization; oversaw operations, technical processes, and assisted in scheduling.
Verifications Specialist/Client Services
1 Year 11 Months
SportsEngine (NBC) | 10.2017 - 09.2019
Responsible for inbound customer inquiries, issues, and requests; facilitated searches for documentation, weekly tracking, and client inquiries; primary point of contact for client communications including storage, collection, and tracking of required documentation; reviewed and processed information for background screenings.
Realtor
1 Year 1 Month
Real Estate (Independently and through KAAD) | 09.2016 - 10.2017
Obtained real estate license through Barney Fletcher (independent contractor); bought and sold houses for private investors; managed current homes for investors on market.
Phone Sales/Property Manager
2 Years 5 Months
Capital Property Management | 02.2014 - 07.2016
Progressed from phone sales to a promotion as a property manager; managed multiple portfolios (40-50 homes) for the owners and tenants; became skilled in duties such as: creating and renewing leases, monitoring delinquent tenants, filing dispossessory, coordinating evictions, maintenance issues, and assisting tenants with payment plans.