Barbara Moreno
Miami,FL
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Leader
Earls Kitchen + Bar
06.2025 - Current
- Oversaw daily floor operations to ensure every guest received an exceptional dining experience
- Communicated with servers, hosts, bartenders, and kitchen staff to maintain a smooth and steady service flow
- Supported the team by addressing questions, resolving issues, and keeping everyone aligned during busy shifts
- Monitored guest satisfaction throughout the dining room and stepped in to handle concerns promptly and professionally
- Coordinated table assignments and pacing to balance the dining room and reduce wait times
- Provided guidance and feedback to staff to uphold service standards and improve guest interactions
Server
Earls Kitchen + Bar
04.2025 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Provided knowledgeable guidance on menu items, beverages, and daily features
- Responded to special requests and resolved concerns promptly and professionally
- Coordinated with hosts, bartenders, and kitchen staff to support smooth service flow
- Maintained a clean and organized section while meeting restaurant presentation standards
- Accurately processed payments and adhered to company service policies
Server
Sushi Maki
08.2024 - 09.2025
- Provided customer service by taking orders, answering questions, and ensuring guests had a positive experience
- Prepared a variety of drinks and house-made sauces to support kitchen and front-of-house needs
- Assisted with food prep and packaging orders during high-volume periods
- Maintained a clean, organized workstation and followed food safety standards
- Supported both front-of-house and back-of-house teams to keep operations running smoothly
Server
Aromas Del Peru
04.2024 - 10.2024
- Provided attentive, friendly service in a high-volume Peruvian restaurant
- Communicated with guests in both English and Spanish to take orders, explain menu items, and ensure a comfortable dining experience
- Maintained knowledge of traditional Peruvian dishes to answer guest questions and offer recommendations
- Managed multiple tables while maintaining fast, accurate service during busy shifts
- Coordinated with kitchen and bar staff to ensure timely delivery of food and drinks
- Assisted with packing take-out orders, processing payments, and handling guest concerns professionally
- Helped maintain a clean and organized dining area and supported the team with opening and closing duties
Hostess
Aromas Del Peru
02.2023 - 03.2024
- Greeted and seated guests, ensuring prompt service and a welcoming atmosphere.
- Managed reservation system, optimizing table turnover and guest experience.
- Assisted in training new host staff on operational procedures and customer engagement techniques.
- Coordinated with kitchen and waitstaff to ensure seamless service flow during peak hours.
Education
M.D. - Business Administration And Management
Florida International University
Miami, FL06-2027
Skills
- Exceptional customer service and guest relations
- Conflict resolution and problem-solving
- Upselling and suggestive selling
- Handling complaints professionally
- Bilingual communication (English/Spanish)
- Team coordination and communication
- Attention to detail
- Adaptability and working under pressure
Certification
- Food Handler / Food Safety Certification
- ServSafe Certification
- Allergen Awareness Certification
- CPR Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Shift Leader
Earls Kitchen + Bar
06.2025 - Current
Server
Earls Kitchen + Bar
04.2025 - Current
Server
Sushi Maki
08.2024 - 09.2025
Server
Aromas Del Peru
04.2024 - 10.2024
Hostess
Aromas Del Peru
02.2023 - 03.2024
M.D. - Business Administration And Management
Florida International University