Barbara Moss
Inman,SC
Summary
Results-driven Claims Manager with expertise in claims processing, policy interpretation, and customer relationship management. Proven ability to enhance claims efficiency and resolve complex customer issues.
Overview
1
1
Certification
25
25
years of professional experience
Work History
Claims Manager
CWS Insurance Co
Spartanburg, South Carolina
08.2001 - Current
- Managed claims processing and resolution for diverse insurance products.
- Facilitated client-adjuster communication to streamline claims resolution process.
- Implemented customer service best practices to improve claims management experience.
- Resolved escalated customer issues with timely and effective solutions.
Retail Sales Associate
JC Penny Co
Spartanburg, South Carolina
10.2014 - 11.2024
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers in selecting merchandise and provided product information.
- Operated cash register and processed transactions accurately and efficiently.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
- Assisted in training new employees on proper use of equipment and safety protocols.
Education
Liberal Arts
Kapiolani Community College
Honolulu, HISkills
- Claims processing
- Claims administration
- Insurance policy review
- Policy interpretation
- Client relationship management
- Customer service
- Effective communication
Certification
- Property and Casualty License
- Certified Insurance Service Representative
- Certified Professional Insurance Woman
- Associate in Insurance Management
Accomplishments
- Regional Claims Professional of the Year
- Insurance Professional of the Year
Affiliations
- St Lukes Free Clinic - prepare meals for volunteers 2020-2026
- Mobile Meals -2010-2026
Timeline
Retail Sales Associate
JC Penny Co
10.2014 - 11.2024
Claims Manager
CWS Insurance Co
08.2001 - Current
Liberal Arts
Kapiolani Community College