Barbara Murgerson
Atlanta,GA
Summary
Experienced Customer Service professional with over 15 years of demonstrated expertise in fostering exceptional client relationships within the Retail and Real Estate sectors. Acknowledged for exemplary communication skills, adept problem-solving capabilities, and an unwavering dedication to surpassing client/customers' expectations. Proficient in maintaining composure and delivering results under high-pressure circumstances. Committed to upholding the utmost safety standards while consistently achieving outstanding outcomes.
Overview
12
12
years of professional experience
Work History
Lavatory Technician
Delta Air Lines, Inc
01.2024 - Current
- Operate lavatory trucks to remove waste from aircraft, ensuring thorough collection and proper disposal in designated areas.
- Service various aircraft models including 717, 737, and 757, adhering to strict and time-sensitive deadlines to facilitate timely departures and prevent flight delays.
- Maintain effective communication with Tower, Ground Coordination, and Maintenance teams to ensure aircraft safety and operational efficiency.
- Conduct routine inspections and maintenance on lavatory equipment to uphold performance standards and prevent malfunctions.
- Adhere to safety protocols and regulations to mitigate risks and ensure a secure working environment.
- Collaborate with team members to streamline processes and improve workflow efficiency.
Store Receiver/Inventory Specialist
Whole Food Market
05.2018 - Current
- Handle high-volume paperwork and partner with Store Leaderships and corresponding departments to resolve invoicing and shipping problems.
- Generate weekly, monthly, and quarterly reports on inventory movements and stock levels.
- Promote high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Develop strong customer relationships to encourage repeat business.
- Remain calm and professional in stressful circumstances and effectively diffused tense situations.
Sales Associate
Marshalls
08.2012 - 09.2013
- Provided exceptional customer service by greeting and assisting customers, answering questions, and addressing concerns to create a positive shopping experience.
- Demonstrated in-depth knowledge of the store-s merchandise, including product features, benefits, and pricing, to help customers make informed purchasing decisions and upselling to increase the average transaction value.
- Implemented loss preventions measures by monitoring customer activity, ensuring security tags are on items, and reporting any suspicious behavior to store management.
- Maintained the cleanliness and orderliness of the store, including restrooms, fitting rooms, and common areas, to provide a pleasant shopping environment.
Sales Associate
Marshalls
10.2015 - 09.2022
- Provided exceptional customer service by greeting and assisting customers, answering questions, and addressing concerns to create a positive shopping experience.
- Demonstrated in-depth knowledge of the store-s merchandise, including product features, benefits, and pricing, to help customers make informed purchasing decisions and upselling to increase the average transaction value.
- Implemented loss preventions measures by monitoring customer activity, ensuring security tags are on items, and reporting any suspicious behavior to store management.
- Maintained the cleanliness and orderliness of the store, including restrooms, fitting rooms, and common areas, to provide a pleasant shopping environment.
Education
Pharmacy (Pre-Pharmacy)
Georgia Perimeter College
Decatur, GASkills
- Customer Service
- Verbal and Written Communication
- Training and Coaching
- Issue Resolution
- Emergency Response Coordination
Timeline
Lavatory Technician
Delta Air Lines, Inc
01.2024 - Current
Store Receiver/Inventory Specialist
Whole Food Market
05.2018 - Current
Sales Associate
Marshalls
10.2015 - 09.2022
Sales Associate
Marshalls
08.2012 - 09.2013
Pharmacy (Pre-Pharmacy)
Georgia Perimeter College
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