Barbara Murray
North,SC
Summary
Dynamic Business Unit Leader with a proven track record at Philip Morris USA Inc., excelling in cross-functional collaboration and enhancing operational efficiency. Skilled in problem-solving and attention to detail, I implemented cost-saving measures that significantly reduced shipping expenses while maintaining quality. Committed to achieving organizational goals through effective teamwork and communication. Equipped with the willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
16
16
years of professional experience
Work History
Business Unit Leader
Philip Morris USA Inc.
Richmond, VA
08.2021 - Current
- Coordinated with multiple departments for seamless order fulfillment, enhancing cross-functional collaboration within the company.
- Enhanced warehouse efficiency by implementing streamlined shipping and receiving processes.
- Reduced order errors through meticulous attention to detail in the verification of incoming and outgoing shipments.
- Implemented cost-saving measures that reduced overall shipping expenses without compromising quality or timeliness of deliveries.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Met or exceeded production goals and objectives by following strict procedures.
Sr. Branch Manager, AVP
Truist Bank
Midlothian, VA
09.2017 - 08.2021
- Led branch operations, ensuring compliance with regulatory standards and company policies.
- Collaborated with senior leadership to align branch goals with corporate objectives, driving overall business success.
- Processed customer transactions efficiently and accurately, ensuring compliance with banking regulations.
- Monitored and reported suspicious activities to safeguard against fraud risks within operations.
- Processed customer transactions promptly, minimizing wait times.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
Passenger Service Coordinator
Septa
Philadelphia, PA
06.2010 - 09.2017
- Facilitated communication between departments to enhance operational efficiency and service quality.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Facilitated team meetings to discuss performance metrics, leading to unified approach towards service goals.
- Liaised with finance department to ensure accurate billing and resolve any discrepancies, enhancing customer trust and satisfaction.
- Maintained comprehensive records of service requests and resolutions, contributing to database for future reference and training.
- Administered and tracked client service payments.
Education
Business Communication
Liberty University
Lynchburg, VA05-2028
Skills
- Problem-solving
- Teamwork and collaboration
- Attention to detail
- Flexible and adaptable
- Multitasking
- Excellent communication
- Critical thinking
- Organization and time management
Timeline
Business Unit Leader
Philip Morris USA Inc.
08.2021 - Current
Sr. Branch Manager, AVP
Truist Bank
09.2017 - 08.2021
Passenger Service Coordinator
Septa
06.2010 - 09.2017
Business Communication
Liberty University