Barbara Murray
Webster,TX
Summary
Accomplished General Manager with a proven track record at Taco Bell for enhancing operational efficiency and customer satisfaction. Expert in Staff Supervision and P&L Management, I've significantly improved financial performance and fostered a collaborative work environment. Skilled in Quality Management and Customer Relationship Management, I excel in driving revenue growth and developing effective teams.
Overview
26
26
years of professional experience
Work History
General Manager
Taco Bell
Deer Park, TX
02.2019 - Current
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
Revenue Auditor
MRI
Houston, TX
11.2011 - 02.2019
- Performed detailed reviews of financial records to identify discrepancies and ensure accuracy.
- Analyzed data from various sources, such as bank statements, invoices, credit card receipts, and tax returns.
- Prepared financial reports for management review and decision-making purposes.
- Coordinated with external auditors during annual reviews.
- Provided training on revenue recognition principles to new staff members.
General Manager
Yum Brands Inc
Houston, TX
06.1998 - 12.2010
- Reviewed, analyzed and reconciled general ledger accounts.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
Education
Bachelor of Science - Business Administration
Alderson-Broaddus
Phillipi WV05-1995
Bachelor of Science - Business Management
Alderson-Broaddus
Philippi, WV05-1995
Bachelor of Science - Management Information Systems
Alderson-Broaddus
Philippi, WV05-1995
Skills
- Branding
- Staff Supervision
- Program Administration
- Quality Management
- Customer Relationship Management
- P&L Management
- Loss Prevention
- Business Administration
- Distribution Management
- Account Management
- Schedule Management
- Staff Development
Accomplishments
- S.C.O.R.E.S competition in Business for 3 states
- Diamond award
- Excellent growth and leadership awards
Timeline
General Manager
Taco Bell
02.2019 - Current
Revenue Auditor
MRI
11.2011 - 02.2019
General Manager
Yum Brands Inc
06.1998 - 12.2010
Bachelor of Science - Business Administration
Alderson-Broaddus
Bachelor of Science - Business Management
Alderson-Broaddus
Bachelor of Science - Management Information Systems
Alderson-Broaddus