Barbara Northcutt
Enhabit Home Health and Hospice
Braggs,OK
30
years of professional experience
Knowledgeable and dedicated customer service professional with extensive experience in the Healthcare field. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Work History
Intake Coordinator
5 Years 1 Month- Coordinated intake processes for new patients, ensuring timely and accurate information collection.
- Communicated with healthcare providers to verify patient eligibility and coverage details.
- Managed scheduling of patient assessments, optimizing resource allocation for care teams.
- Assisted in the development of intake protocols, enhancing operational efficiency and accuracy.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Answered phone calls and provided new clients with required paperwork to initiate service.
Customer Service Representative
2 Years 5 Months- Answered constant flow of customer calls with minimal wait times.
- Developed and maintained courteous and effective working relationships.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Used medical terminology knowledge to explain procedures, policies and services to patients.
- Followed up with doctors and nurses to obtain necessary information to complete patients' records.
- Assisted patients in understanding how insurance coverage works and calculated copays.
- Maintained computer and physical filing systems.
- Prepared meeting materials and took clear notes to refer back to team at later meetings.
- Coached new hires on company processes while helping employees to reach company set goals.
- Managed database, including troubleshooting, maintenance, updates and report generation.
- Co-managed office inventory activities by ordering and requisitions and stocking and shipment receiving.
Paraprofessional Educator
12 Years 2 Months- Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Oversaw groups of students at school and off-site locations, maintaining optimal safety and security.
- Assessed student assignments to check quality and completeness before submission for grading.
- Created lesson materials, visuals and digital presentations to supplement lesson plans.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Assessed student social, emotional and academic needs to plan goals appropriately.
Dental Assistant
8 Years 11 Months- Performed general chair-side duties to assist with various procedures, including general, endo and oral surgery.
- Educated patients by giving oral hygiene, plaque control and postoperative instructions.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Supported dentists during procedures to restore teeth, like dental fillings, permanent and temporary crowns, root canals and extractions.
- Took dental images following strict patient protection rules by mentioning risks during pregnancy, and applying lead aprons.
- Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Managed office schedules and calendars to coordinate administrative planning and execution.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
- Documented patients' dental health information, medical history and vital signs.
Education
High School Diploma
GED
- Dental Assisting
Skills
Responding to Difficult Customers
Multitasking and Prioritization
Customer Retention Strategies
Upbeat and Positive Personality
Understanding Customer Needs
Building Customer Trust and Loyalty
Calm and Professional Under Pressure
Customer Data Confidentiality
Verbal and Written Communication
Document and Records Management
Timeline
Intake Coordinator
Enhabit Home Health and Hospice
07.2021 - CurrentRead More
Customer Service Representative
Lincare
11.2018 - 04.2021Read More
Paraprofessional Educator
Canadian Public School
09.2006 - 11.2018Read More
Dental Assistant
Roy L. Tiemeyer DDS,PC
01.1997 - 12.2005Read More
Flour Bluff High School
High School Diploma
Read More
Gary Job Corp
GED
Read More
Gary Job Corp
from Dental Assisting
Read More