Yolanda Buenaflor
Sanford,FL
Summary
Enthusiastic radiation therapy student eager to contribute to team success through hard work, attentiveness, communication and good patient care skills. Motivated to learn, grow and excel in the radiation therapy field.
Overview
15
15
years of professional experience
Work History
Senior Intake Specialist
Seminole County Sheriff Office
10.2021 - 04.2022
Booking Coordinator
Seminole County Sheriff Office
01.2018 - 10.2021
- Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
- Entered data, generated reports and produced tracking documents.
- Coached employees through day-to-day work and complex problems.
- Aided colleagues, managers and customers through regular communication and assistance.
- Assured consistent quality of inmate releases.
- Helped improve quality department standards, practices and procedures.
Intake Specialist
Seminole County Sheriff Office
01.2007 - 10.2017
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Developed and maintained courteous and effective working relationships.
- Documented inmate charges.
- Established positive working relationships and maintained boundaries with inmates.
- Created and maintained arrest files on inmates processed through jail.
911 Communications Specialist
Seminole County Sheriff's Office
04.2006 - 09.2006
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
Education
Associate of Arts - Radiation Therapy (In Progress)
Cambridge Institute of Allied Health And Technology
Altamonte Springs, FL08.2023
Skills
- Data Integrity
- Calm and Professional Under Pressure
- Customer Data Confidentiality
- Telephone Management
- Microsoft Windows
- Information Inputting
- File Maintenance
- Upbeat and Positive Personality
- Responding to Difficult Customers
- Data Entry and Maintenance
Timeline
Senior Intake Specialist
Seminole County Sheriff Office
10.2021 - 04.2022
Booking Coordinator
Seminole County Sheriff Office
01.2018 - 10.2021
Intake Specialist
Seminole County Sheriff Office
01.2007 - 10.2017
911 Communications Specialist
Seminole County Sheriff's Office
04.2006 - 09.2006
Associate of Arts - Radiation Therapy (In Progress)
Cambridge Institute of Allied Health And Technology
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