BARBARA ODUMODU
Dallas,TX
Summary
Customer-oriented Banking Officer offering 6 years of experience overseeing bank operations and verifying adherence to state and federal banking rules and regulations. Supportive and communicative professional polished in providing banking services to individuals and corporate customers, including opening accounts and upselling financial services. In-depth knowledge of available bank products and services paired with outstanding customer service abilities. Well-qualified financial systems leader offering demonstrated skill and success in managing internal accounting processes, improving controls and strengthening systems for optimal performance. . Gifted in building and leading solid teams to handle high-volume operations with consistency, accuracy and full compliance with regulatory requirements.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Marketing Coordinator
Diamond Bank PLC
Lagos, Lagos Nigeria
03.2016 - 01.2019
- Organized logistics for marketing and proposal strategy meetings.
- Utilized market trends and target audience statistics to effectively and appropriately market products.
- Answered general marketing department inquiries by email, phone and mail.
- Reviewed historical data and secure customer information to advise strategic campaign development.
- Worked with vendors to complete projects according to schedule and specifications.
- Assembled and coordinated marketing materials as needed to include printing, binding, shipping and delivery.
- Boosted brand awareness with target customer demographics with social, print and email campaigns.
- Coordinated resources to craft marketing plans for product launches and events.
- Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.
- Onboarded new customers efficiently by developing database listings, uploading information and defining related lists.
Personal Banking Officer
Diamond Bank Plc
Lagos, Nigeria, Lagos
02.2013 - 02.2016
- Actively worked to build branch credibility and develop relationships to increase community and industry visibility and overall profitability.
- Developed strategies to grow client base and implemented appropriate sales plans to target prospective customers.
- Cross-sold wide range of services and products to increase new business and expand existing customer relationships.
- Helped customers prepare documents required to complete transactions and process requests.
- Identified customers with additional profit potential and designed action plans to expand relationships.
- Remedied gaps in financial planning based on client needs and suitability.
- Analyzed customer profiles to identify appropriate products and provide value-added approaches to client issues.
- Recommended strategies for clients regarding investment planning, insurance coverage and cash management.
- Opened new accounts and made changes to existing accounts.
- Identified customer desires and goals through needs-based sales tactics.
- Investigated and resolved account issues by offering applicable options to customers.
- Expanded client base by promoting new financial products.
Education
Bachelor of Arts - Educational Psychology
University of Lagos
Lagos Nigeria12.2011
Skills
- Service-Oriented
- Time Management
- Sound Judgment
- Relationship Building
- Strategy Development
- Creative and Innovative
- Quality Assurance
- Operational Reporting
- Customer Service
- Critical Thinking
- Willing to Learn
- Prioritizing and Planning
Accomplishments
- Supervised team of 22 staff members.
- Resolved product issue through consumer testing.
- Collaborated with team of 8 in the development of HIDA administrative tools.
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] by introducing [Software] for [Type] tasks.
Certification
- [Area of certification] Training - [Timeframe]
Timeline
Marketing Coordinator
Diamond Bank PLC
03.2016 - 01.2019
Personal Banking Officer
Diamond Bank Plc
02.2013 - 02.2016
Bachelor of Arts - Educational Psychology
University of Lagos
- [Area of certification] Training - [Timeframe]
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