Barbara Palmer
Coordinator
Dearborn Heights,MI
Summary
Detail-oriented professional with extensive experience in customer service. Demonstrated success in managing front desk operations, optimizing patient flow, and training staff to provide exceptional service. Proficient in data management and administrative processes, with a focus on resolving client inquiries and enhancing operational efficiency. Dedicated to creating a positive environment and maintaining high standards of care.
Overview
7
7
years of professional experience
Work History
Coordinator
Henry Ford Hospital
Taylor, Michigan
12.2024 - Current
- Maintained an organized front desk area with necessary supplies and resources.
- Collaborated with team members to enhance customer service experience consistently.
- Built relationships with long-term clients through individualized and outstanding customer service.
- Performed administrative tasks such as filing documents, preparing reports, and updating databases.
- Processed payments from customers including cash, checks, debit and credit cards, gift cards.
- Prepared weekly reports summarizing activities of the front desk operations.
- Assisted with scheduling shifts for front desk staff members according to business needs.
Clinic Service Representative
Henry Ford Hospital
Dearborn, Michigan
12.2023 - 11.2024
- Assisted patients with appointment scheduling and registration processes.
- Responded to patient inquiries via phone and in-person interactions.
- Maintained accurate patient records in electronic health systems.
- Managed waiting area to ensure a comfortable environment for patients.
- Answered phone calls in a professional manner, responded to inquiries, and provided accurate information.
- Utilized computer systems including EMR software for documentation purposes.
- Handled incoming faxes of sensitive patient information securely.
- Collected co-payments and payments for services rendered.
- Provided support to clinical staff by scheduling tests, procedures, follow-up visits as directed.
Senior On-Site Service Specialist
Ricoh USA
Dearborn, Michigan
05.2020 - 11.2023
- Entered data accurately into company database systems daily.
- Reviewed and verified incoming data for consistency and accuracy.
- Managed digital filing systems to ensure easy access to documents.
- Assisted in maintaining inventory records through regular updates.
- Collaborated with team members to streamline data entry processes.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Updated existing records with new or revised information as needed.
- Created spreadsheets to track data entries.
- Operated various office equipment such as scanners, printers. when required.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
Data Entry Clerk/Mailroom Clerk
North Bridge
Dearborn, Michigan
07.2019 - 05.2020
- Sorted incoming mail for efficient distribution to departments.
- Managed outgoing shipments using postal and courier services.
- Operated postage machines to ensure accurate mailing costs.
- Assisted staff with package tracking and delivery inquiries.
- Ensured compliance with company policies regarding confidential materials.
- Collaborated with team members to improve mail handling processes.
- Adhered strictly to organizational policies concerning privacy and confidentiality when handling sensitive documents or materials.
Associate Partner
Amazon
Romulus, Michigan
10.2018 - 06.2019
- Collaborated with cross-functional teams to enhance customer experience strategies.
- Analyzed market trends to inform product development and positioning strategies.
- Developed and implemented process improvements to increase operational efficiency.
- Facilitated training sessions for new team members on company policies and procedures.
- Analyzed customer feedback to identify areas of improvement in products and services.
- Reviewed contracts for accuracy prior to signing off on behalf of the organization.
Education
Associate of Arts - Business Administration and Management
Henry Ford College
Dearborn, MIHigh School Diploma -
Romulus High
Romulus, MI06-2021
Skills
- Customer service
- Appointment scheduling
- Data entry
- Electronic health records
- Front desk management
- Effective patient dialogue
- Payment transactions
- Banking regulations
- Networking skills
Timeline
Coordinator
Henry Ford Hospital
12.2024 - Current
Clinic Service Representative
Henry Ford Hospital
12.2023 - 11.2024
Senior On-Site Service Specialist
Ricoh USA
05.2020 - 11.2023
Data Entry Clerk/Mailroom Clerk
North Bridge
07.2019 - 05.2020
Associate Partner
Amazon
10.2018 - 06.2019
Associate of Arts - Business Administration and Management
Henry Ford College
High School Diploma -
Romulus High