Barbara Pennington
Marion,IN
Summary
Versatile leader with extensive experience at Meijer, excelling in team management and operational excellence. Spearheaded training programs and procedural enhancements, significantly boosting productivity and safety. Skilled in store employee training, compliance, and fostering a customer-focused environment. Demonstrates proficiency in resource allocation and staff motivation, driving substantial improvements in efficiency and performance. Took time off to raise my children and advance my education with a second bachelor's degree in accounting (GPA 3.98 in accounting classes) Discovered a passion for finance and helping others achieve financial freedom.
Overview
17
17
years of professional experience
Work History
Customer Service Line Leader
Meijer
09.2012 - 06.2015
- Assisted in training new employees and implementing procedural changes.
- Provided and promoted solutions to eliminate reoccurring problems.
- Coordinated staff, parts and process flow to minimize work in progress, eliminate shortages, and maximize productivity.
- Collaborated with manager on performance-related issues and employee performance reviews.
- Prioritized food safety standards to ensure excellence and quality assurance.
- Managed conflict resolution among team members, maintaining a cohesive work environment conducive to productivity.
- Assisted in recruitment efforts to bring on new talent that contributed to overall team success.
- Implemented safety protocols to minimize workplace accidents, ensuring a safe working environment for all employees.
- Boosted employee morale, recognizing individual achievements and fostering a positive work environment.
- Provided expert guidance and support to team members, helping them develop their skills and advance in their careers.
- Coordinated cross-training initiatives for staff members, increasing versatility and reducing skills gaps.
- Improved product quality with thorough inspections and adherence to established standards.
- Monitored employee performance to determine need for additional education and training.
- Trained new hires on company policies, safety procedures, equipment operation, and other essential tasks required for their role as Line Leader.
Second Shift Store Director
Meijer
04.2009 - 09.2012
- Collaborated with other Store Directors on regional initiatives aimed at increasing brand presence in local markets.
- Oversaw staffing and training, safety compliance, inventory control and financial functions.
- Streamlined inventory management processes for improved accuracy and timely replenishment of stock.
- Developed new store location from ground up by hiring and training efficient team.
- Reported to district manager regarding store and staff issues, financial goals and sales.
- Developed and managed annual budgets to optimize store profitability while maintaining high-quality standards.
- Implemented loss prevention strategies to minimize shrinkage, securing company assets and reducing costs.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Organized special events within the store to drive foot traffic and increase overall revenue potential.
- Analyzed operating and financial statements for profitability ratios.
Electronics Team Leader
Meijer
01.2007 - 04.2009
- Boosted team morale through effective communication, goal setting, and performance evaluations.
- Mentored junior team members, fostering a culture of continuous professional growth and development.
- Reduced equipment downtime by conducting regular maintenance checks and timely repairs.
- Streamlined inventory management, ensuring optimal stock levels and reduced waste.
- Managed budgets effectively, optimizing resource allocation for maximum return on investment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
HBC Team Leader
Meijer
10.2005 - 01.2007
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
- Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Manager
Walgreens
10.2004 - 09.2005
Pharmacy Technician
Marsh Pharmacy
08.1998 - 09.2005
Education
Bachelor of Science - Accounting
Indiana Wesleyan University
Marion, IN 08.2024 - 01.2025
Bachelor of Science - General Studies
Indiana University
Bloomington, IN05-2005
Skills
- Store Employee Training and Compliance
- Team Management
- Staff Scheduling to Customer Needs
- Staff Motivation
- Productivity Enhancement
- Customer Focus
- Task Delegation
- Standard Operating Procedures
- Cost Reduction
- Operational Excellence
- Waste elimination
- Environmental awareness
- Safety Procedures
- Equipment Inspections
- Coaching and Mentoring
- Deadline Management
- Resource Allocation
Timeline
Bachelor of Science - Accounting
Indiana Wesleyan University
08.2024 - 01.2025
Customer Service Line Leader
Meijer
09.2012 - 06.2015
Second Shift Store Director
Meijer
04.2009 - 09.2012
Electronics Team Leader
Meijer
01.2007 - 04.2009
HBC Team Leader
Meijer
10.2005 - 01.2007
Manager
Walgreens
10.2004 - 09.2005
Pharmacy Technician
Marsh Pharmacy
08.1998 - 09.2005
Bachelor of Science - General Studies
Indiana University
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