Barbara Prazeres
Salt Lake City,UT
Summary
Detail-oriented remote customer service professional with experience providing virtual banking support through phone, chat, email, and video platforms. Skilled in resolving complex customer issues, managing financial transactions, and navigating multiple software systems simultaneously. Strong communicator known for de-escalating difficult situations while maintaining a positive customer experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Intermountain Healthcare
Provo, UT
05.2025 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely responses to patient needs in a fast-paced hospital rehabilitation environment.
- Assisted mobility, hygiene, and daily living activities, promoting patient comfort and dignity during care.
- Maintained accurate patient records using electronic health record systems, enhancing data accessibility for care teams.
- Trained new staff on patient care protocols and safety procedures, fostering a culture of excellence in service delivery.
Virtual Customer Service Representative
Utah Community Credit Union
Provo, UT
05.2023 - 12.2024
- Provided exceptional customer support through multiple communication channels, ensuring timely resolution of inquiries.
- Utilized CRM software to track customer interactions and maintain accurate records for follow-up actions.
- Trained new team members on customer service protocols and best practices to enhance team performance.
- Assisted customers through Interactive Teller Machine (ITM) video banking with deposits, withdrawals, and account transactions
Private Caregiver
Ellyne Snarr
Provo, UT
12.2016 - 08.2022
- Managed daily schedules and care for three children from newborn through age eight.
- Supported early childhood learning through reading, writing practice, and structured activities
- Created a nurturing environment encouraging independence and self-confidence in children.
- Coordinated daily schedules, including meals, naps, and recreational activities.
Education
Communications
Brigham Young University
Provo, UTSocial Media Marketing
Ensign College
Salt Lake City, UTSkills
- Remote Customer Support
- Multitasking in High-Volume Environments
- Phone, Chat & Email Communication
- CRM Systems (Salesforce)
- Technical Troubleshooting
- Problem Solving & Critical Thinking
- Microsoft Word & Computer Systems
- Financial Transactions & Wire Transfers
- De-escalation & Conflict Resolution
Certification
- CNA - Certified Nursing Assistant
- CPR Certified
- First Aid Certified
Languages
Spanish
Professional Working
Portuguese
Native or Bilingual
English
Native or Bilingual
Timeline
Patient Care Technician
Intermountain Healthcare
05.2025 - Current
Virtual Customer Service Representative
Utah Community Credit Union
05.2023 - 12.2024
Private Caregiver
Ellyne Snarr
12.2016 - 08.2022
Communications
Brigham Young University
Social Media Marketing
Ensign College