Barbara Proenza
Orlando,FL
Summary
Highly seasoned hospitality and food & beverage professional with an extensive 24-year track record of delivering unparalleled guests experiences. Proficient in the nuances of wine and cuisine, with a demonstrated ability to provide personalized and authentic service that consistently exceeds expectations. Known for maintaining grace under pressure and upholding the highest standards of professionalism in challenging environments. A collaborative team player driven by a genuine passion for surpassing guests satisfaction.
Overview
15
15
years of professional experience
Work History
Banquet Server
Evermore Resort
12.2023 - Current
- Played an integral role in the successful launch of a prestigious new luxury resort
- Collaborated closely with team members and management to meticulously plan and execute events that surpassed guest expectations
- Provided guests with tailored, genuine service delivered with a heartfelt passion for excellence.
Server
Kres Chophouse
12.2022 - 02.2024
- Delivered distinctive and personalized fine dining experiences to over 50 guests each night by meticulously mastering all menu items, including beverages and wines, and offering tailored recommendations upon request
- Proactively anticipated guest needs assessed satisfaction levels, and promptly addressed any concerns or requests with a sense of urgency and attentiveness
- Facilitated seamless communication with guests and colleagues to guarantee optimal guest satisfaction and ensure a cohesive dining experience
- Demonstrated adept multitasking abilities by effectively managing multiple tables and guest interactions while consistently delivering high-quality dining experiences.
Cocktail waitress
Grand Bohemian Hotel
07.2021 - 08.2022
- Delivered exceptional customer service to patrons, ensuring their needs were met with professionalism and care
- Distinguished myself as a key team player, actively supporting management and colleagues to enhance operational efficiency and contribute to overall success and profitability of the establishment.
Server/Learning Coach/Banquet server
Four Seasons Hotels And Resorts
08.2017 - 09.2020
- Offered unparalleled luxury service to every guest, ensuring their experience was nothing short of exceptional
- Assumed the role of learning coach and team lead guiding and mentoring colleagues to achieve excellence in service delivery
- Conducted weekly wine classes for staff enhancing their knowledge and expertise in wine service
- Implemented comprehensive training programs to educate staff on delivering luxury service and mastering upselling techniques.
Cocktail server
Hyatt Hotels
07.2014 - 02.2018
- Exemplified authentic hospitality in every guests interaction; skillfully building rapport and creating a welcoming atmosphere from the moment of greeting
- Maintain comprehensive knowledge of the menu including specials and remain current on a wide range of liquor brands, beers and wine
- Adhered diligently to alcohol awareness protocols, consistently implementing measures to prevent intoxication and adeptly managing situations involving intoxicated guests.
Sommelier
STK Steakhouse
04.2016 - 08.2017
- Upheld the highest standards of room infrastructure and customer service, ensuring a refined fine dining ambiance for guests
- Provided personalized consultations to guests, offering expert advice on optimal food and wine pairings tailored to their preferences
- Advice guests on a wide range of wine styles and flavor profiles, utilizing upselling techniques to enhance their dining experience
- Proactively engaged with guests at every table, fostering meaningful relationships and guaranteeing satisfaction to foster guest loyalty
- Managed the wine cellar inventory, ensuring a comprehensive selection of wines and maintaining stock levels to meet demand
- Crafted daily wine pairings for specials elevating the dining experience and highlighting complementary flavors
- Facilitated staff training sessions on wine knowledge, inventory management and effective upselling strategies.
Restaurant & Banquet server
JW Marriott Hotel
06.2009 - 06.2014
- Consistently delivered polished, personable, and attentive service
- Ensuring each guests experienced professionalism and warmth
- Demonstrated genuine enthusiasm and expertise regarding the restaurant’s menu offerings and products
- Expertly guided guests through menu selections, providing detailed knowledge of food, beverages, and ingredients
- Maintained immaculate table settings, including tableware, glassware, silverware, and linens, to uphold the restaurants high standards.
Education
Food & Beverage Management -
Valencia College
05.2021
Marketing and Sales in the hospitality industry -
Valencia College
05.2021
Hospitality Human Resources Management -
Valencia College
05.2021
Computer fundamentals and applications. -
Valencia College
05.2021
Guest service management -
Valencia College
05.2021
Skills
- Costumer Service
- Leadership
- Luxury service
- Food & Wine Expert
- Team Player
- Training & development
- Communication
- Attention to Detail
Personal Information
Title: Hospitality and Food & Beverage professional
Timeline
Banquet Server
Evermore Resort
12.2023 - Current
Server
Kres Chophouse
12.2022 - 02.2024
Cocktail waitress
Grand Bohemian Hotel
07.2021 - 08.2022
Server/Learning Coach/Banquet server
Four Seasons Hotels And Resorts
08.2017 - 09.2020
Sommelier
STK Steakhouse
04.2016 - 08.2017
Cocktail server
Hyatt Hotels
07.2014 - 02.2018
Restaurant & Banquet server
JW Marriott Hotel
06.2009 - 06.2014
Food & Beverage Management -
Valencia College
Marketing and Sales in the hospitality industry -
Valencia College
Hospitality Human Resources Management -
Valencia College
Computer fundamentals and applications. -
Valencia College
Guest service management -
Valencia College