Nicholas Concha
Marathon,FL
Summary
Customer Service Representative with over 3 years of experience in telephone customer service, including sales, tech support, and customer care, and Customer-oriented Bartender Server with 4 years of experience in the hospitality, restaurant, and catering industries. Success in building rapport with customers and advancing company goals through the delivery of world-class service. Skilled worker committed to outstanding experiences and customer satisfaction. Always maintains highly professional and polished attitude and appearance to match tone for event. Team-oriented and customer-centered Server with passion for food service industry. Works well in large teams or in small groups for private events. Friendly professional with strong understanding of hospitality and food and beverage industries. Extensive knowledge of cuisine and food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Banquet Server
Isla Bella Beach Resort
Marathon, FL
05.2022 - Current
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
- Greeted guests upon arrival and provided assistance throughout the event.
- Provided prompt, friendly service to all guests during banquets or catered events.
- Carried trays of food items from kitchen to dining areas.
- Served beverages and appetizers to guests in an efficient manner.
- Maintained cleanliness of work area throughout shift including tables, chairs and floors.
- Ensured that all dishes were served at the correct temperature.
- Cleared away used plates and utensils following end of meal service.
- Answered questions regarding menu items and assisted guests in making selections.
Water Damage Technician
Dry Zone Solutions
Boca Raton, FL
05.2020 - 05.2022
- Company Overview: Water Damage Technique.
- Closely monitored coworkers, tasks, and construction areas to minimize safety accidents and maximize productivity.
- Organized materials, tools, and equipment to supply team members.
- Directed traffic away from hazardous locations, protecting team members and the general public.
- Determined materials needed for daily shift and loaded vehicles with equipment and supplies.
- Operated and equipment to move materials and promote job efficiency
- Water Damage Technique
Server
Azuquitar By Julian
Fort Lauderdale-Hollywood
01.2018 - 05.2020
- Consistently achieved the highest guest check averages among all full-time servers through suggestive selling and dessert-to-go orders
Bartender and Server
Sodexo
Boca Raton
09.2018 - 12.2019
- Greeted patrons and took food and beverage orders
- Mixed alcoholic and non-alcoholic drinks, including hotel specialty cocktails
- Cleaned and maintained bar area; arranged bottles and glasses to create attractive displays
- Calculated bar tabs and collected and processed payments
- Advised patrons on local points of interest, dining options, and hotel amenities
Flower Arrangement
EC Floral Design
Miami Beach, Miami
01.2016 - 05.2019
- Imparted knowledge on plants and flowers to customers, including how to properly care for purchases
- Maintained thorough knowledge of needs, characteristics and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals and banquets
Valet Parking Supervisor
Caribbean Parking Systems
Aventura, Miami
03.2016 - 01.2017
- Organized guest keys in systematic order for timely acquisition and delivery of vehicle
- Drove vehicles of different make, style and price points both to and from desired destination
- Opened doors and transported luggage for customers with care and efficiency
- Determined customer needs by asking relevant questions and listening actively to responses
- Parked and retrieved cars according to customer needs
Bartender
Toro Rojo Bar
Lima, Peru
01.2015 - 12.2015
- Verify patronsʼ identification to verify age requirements for alcohol purchases
- Serve wine, bottled or draft beer, liquor, and mixed drinks
- Limit issues related to customer intoxication by refusing to serve patrons or requesting taxis to transport intoxicated patrons home
- Clean bar and work area, and stock bar with alcohol, mixers, garnishes, and related supplies such as ice, glassware, napkins, and straws; order or requisition liquors and supplies to maintain workflows and meet patron demands
- Collect payments for beverages and balance cash receipts at end of shift
Education
HVAC - HVAC Installation and Repair
Instituto Politecnico De Miami
Miami12.2021
Skills
- Team Player
- Costumer Service
- Great Communicator
- Positive Attitude
- Time Management
- Customer Service
- Menu Memorization
- Food handling
- Food Service
- Sales Techniques
- Event Setup
- Food safety understanding
- Station Setup and Restocking
- Character Development
- Conflict Management
- Power Tool Operation
- HVAC Systems
- Truck loading
- Construction
Hobbies and Interests
- Gym
- Traveling
- Keep learning new things
Languages
- Spanish
- English
Personal Information
- Place of Birth: Miami
- Date of Birth: 05/30/97
- Gender: Male
- Nationality: American
- Marital Status: Married
Certification
- ESCO INSTITUTE CERTIFICATION
- R‑410A SAFETY
- UNIVERSAL BY EPA
- WATER DAMAGE RESTORATION IICRC
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Banquet Server
Isla Bella Beach Resort
05.2022 - Current
Water Damage Technician
Dry Zone Solutions
05.2020 - 05.2022
Bartender and Server
Sodexo
09.2018 - 12.2019
Server
Azuquitar By Julian
01.2018 - 05.2020
Valet Parking Supervisor
Caribbean Parking Systems
03.2016 - 01.2017
Flower Arrangement
EC Floral Design
01.2016 - 05.2019
Bartender
Toro Rojo Bar
01.2015 - 12.2015
HVAC - HVAC Installation and Repair
Instituto Politecnico De Miami
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