J J Mirville
Phoenix,AZ
Summary
20 Years of experience in Banquets and 9 years of experience in Banquets Set Up. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.
Multi-talented Lead Server and Banquet Captain consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
Natural leader experienced in driving great team successes by coaching and motivating team members to increase guests expectations profitability, and customer satisfaction. Record of performance in meeting organizational objective , interpersonal skills, good ability to work well with other, in both supervisory and support and staff roles
Dedicated to serving individuals with special needs with utmost respect and consideration. Deep passion to help guide clients to their full potential. Monitor behaviors of clients and encourage to participate in appropriate activities as noted within plan of care. Provide assisted daily living skills to ensure proper care. CPR and First Aid certified with Child Abuse Clearance. Attentive Banquet Server with 20 years of serving experience. Always polite and professional with patrons and co-workers even in stressful and fast-paced situations.
Smooth Banquet Server with diverse event experience, attention to detail and friendly personality. Successful at handling food and beverage services while bussing tables and fulfilling customer requests. Track record of success in events with different guest sizes, menus and presentation requirements.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Banquet Server
Arizona Biltmore, A Waldorf Astoria Resort
Phoenix, AZ
03.2021 - Current
- Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
- Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
- Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
- Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
- Supported event coordinators by actively participating in pre-event meetings, discussing setup requirements, and establishing clear communication channels.
- Delivered outstanding service even during peak hours or challenging circumstances, receiving commendations from both clients and supervisors alike.
- Set up banquet tables and chairs based on event requirements.
Banquet Captain
Arizona Biltmore, A Waldorf Astoria Resort
Phoenix, AZ
01.2020 - 03.2020
- Working with others
- Pre-Planning
- -Check the Beo, order set,pepper work,review Beo etc...
- Pre-shit with the Staff
- Stewarding and Kitchen including Conference services
- Effective communication
- Pre-Shift,meetings
- Reliability with assigned tasks
- Directed and managed banquet functions for
- Coordinated with event planners for seamless event organization, leading to increased positive reviews.
- Enhanced guest satisfaction by overseeing banquet operations and ensuring smooth execution of events.
- Managed staff scheduling, resulting in reduced labor costs and improved team efficiency.
- Improved overall service quality by conducting regular staff training sessions and performance evaluations.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Inspected dishes and utensils for cleanliness.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
Banquets Server
Sheraton Grand Downtown Phoenix
Phoenix, AZ
08.2008 - 05.2019
- Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences
- Adapted service based on customer requests and kitchen readiness
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
- Checked identification to enforce age requirement for alcoholic beverages
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
- Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests
- Cleaned and inspected food preparation areas for safe and sanitary food-handling practices
- Checked identification for minimum age for sale of alcoholic beverages
- Provided friendly, courteous service to create memorable moments for guests
Banquets Lead Server
Arizona Biltmore Resort
Phoenix, AZ
02.2017 - 02.2019
- Pre-Shift ,go over menu, Food dietary, flow of service
- Make sure doors are open 15 minutes before Guests arrived
- Greet guests, offer wine and introduce yourself with Guest , after seating and answer questions about menus items, make recommendations upon request
- Provide clear communication to staff
- Provide excellent service to all Guests needs
- Closing side work after each event
- Close Banquet checks after each event
- Captain /Lead Server Report
- Used Microsoft Word and other software tools to create documents and other communications
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
- Streamlined the server team''s efficiency by implementing new training methods and communication strategies.
Education
Computer Skills
Maricopa Community Colleges - Phoenix College
Phoenix, AZAgronomist -
Centre SOS De Formation Agricole
Port Au Prince, Haiti10.2001
Skills
- Trainer
- Teamwork/Collaboration
- French and Creole Translator
- Food inspection
- Buffet setup and takedown
- Safe food handling
- High-volume dining
- Menu knowledge
- Microsoft Office
- Delphi
- Info Genesis
- Elevate 2
- Results Focus and Teamwork
- Costumer Focus and Leadership
- Judgment and Leadership
- Collaboration and leadership
- Food Safety Stan
- Performance improvement
- Food handling
- Wine service
Certification
CPR certification
Child development Foster Home
Video Production
Timeline
Banquet Server
Arizona Biltmore, A Waldorf Astoria Resort
03.2021 - Current
Banquet Captain
Arizona Biltmore, A Waldorf Astoria Resort
01.2020 - 03.2020
Banquets Lead Server
Arizona Biltmore Resort
02.2017 - 02.2019
Banquets Server
Sheraton Grand Downtown Phoenix
08.2008 - 05.2019
Computer Skills
Maricopa Community Colleges - Phoenix College
Agronomist -
Centre SOS De Formation Agricole
CPR certification
Child development Foster Home
Video Production
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