Barbara Robles
Fort Worth,TX
Summary
Hardworking and great with adopting to different areas and meeting company needs with consistent and organized practices. Skilled in working under pressure and great with challenges. Great with customer service, multitasking and time management abilities. My biggest motivation to work hard and learn more every day is my family.
Overview
6
6
years of professional experience
Work History
Custodian
AHI Facility Services Inc.
Fort Worth, TX
07.2023 - Current
- Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
Collections / Skip Tracer
Adonis Auto Group
Grand Prairie, TX
10.2021 - 07.2023
- Maintained daily communication with repo agents.
- Used advanced skip tracing tools to locate customers.
- Notified customers of delinquent accounts with attempts to call and collects outstanding balance.
- Call center which I would have to meet certain goals in meeting amount of calls and money per day.
- Reviewed accounts to determine payment plan compliance.
Welcome Caller / Collections Specialist
United Auto Credit Corp.
Fort Worth, TX
09.2018 - 10.2021
- Answered incoming calls and provided accurate information to customers.
- Took inbound and outbound calls to welcome customers and verify their information.
- Processed payments over the phone and made plans for remaining past due balances if needed.
Education
High School Diploma -
Amon Carter Riverside High School
Fort Worth, TX06-2018
Some College (No Degree) -
Tarrant County College District
Fort Worth, TXSkills
- Skip Tracing
- Delinquent account management
- Clear Oral Communication
- Repossession Industry Knowledge
- Excellent Negotiation skills
- Multi-tasking
- Experience with Microsoft word, Power point , excels, etc
- Problem-solving
- Punctuality
- Clean / Organized
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Custodian
AHI Facility Services Inc.
07.2023 - Current
Collections / Skip Tracer
Adonis Auto Group
10.2021 - 07.2023
Welcome Caller / Collections Specialist
United Auto Credit Corp.
09.2018 - 10.2021
High School Diploma -
Amon Carter Riverside High School
Some College (No Degree) -
Tarrant County College District
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