Barbara Santilli
Orange City
Summary
Detail-oriented Manager that offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
19
19
years of professional experience
2
2
years of post-secondary education
Work History
Assistant Manager
Marshalls TJX Companies
Port Orange
11.2022 - Current
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Collaborated with management on developing strategic plans for achieving business goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Assigned work and monitored performance of project personnel.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Produced thorough, accurate and timely reports of project activities.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Proposed or approved modifications to project plans
- Ensured compliance with safety regulations and company policies consistently.
- Managed customer service inquiries and complaints in a timely manner.
- In charge of audit and LP check lists done weekly.
- Conducted employee performance evaluations and provided feedback regularly.
Store Manager
Michaels Arts & Crafts
Altamonte Springs
01.2007 - 11.2022
- Oversaw inventory management and conducted regular stock assessments.
- Managed daily store operations and maintained high customer service standards.
- Handled customer inquiries and resolved issues to maintain satisfaction levels.
- Developed staff schedules to optimize coverage during peak hours.
- Ensured compliance with safety regulations and company policies in-store operations.
- Recruited, trained and supervised new employees.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Education
computer graphics/visual communications
Community College of Baltimore County
Baltimore, MD 08.2002 - 05.2003
Graduate - Floral Design
Chicago School of Floral Design
Chicago, IL 10.2002 - 01/2003
Interior Design
Seminole Community College
Lake Mary, FL 08.2000 - 05.2002
Skills
- Customer relationship management
- Strategic planning
- Team building
- Problem solving
- Leadership development
- Data analysis
- Time management
- Adaptability and flexibility
- Budget assistance
- Policy administration
- Financial management
- Contract management
- Decision-making
- Reporting and documenting
- Team collaboration
- Project management
- Strategic Thinking
References
References available upon request.
Timeline
Assistant Manager
Marshalls TJX Companies
11.2022 - Current
Store Manager
Michaels Arts & Crafts
01.2007 - 11.2022
Graduate - Floral Design
Chicago School of Floral Design
10.2002 - 01/2003
computer graphics/visual communications
Community College of Baltimore County
08.2002 - 05.2003
Interior Design
Seminole Community College
08.2000 - 05.2002