Summary
Overview
Work History
Education
Skills
Timeline
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Barbara Schmidt

Springfield ,OR

Summary

Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Guest Service Representative

Motel 6
North Springfield, Oregon
06.2022 - 08.2022
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Took reservations over phone and through email, recording guest information in computer system and verifying details.
  • Collected room deposits, fees and payments.
  • Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.

Guest Service Representative and Night Audit

Motel 6
South Springfield, Oregon
08.2021 - 05.2022
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Took reservations over phone and recording guest information in computer system and verifying details.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Collected room deposits, fees and payments.
  • Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.

Prep Line Cook

Sierra Del Rio Golf Course
Elephant Butte, NM
06.2019 - 12.2019
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
  • Packaged, arranged and labeled ingredient stock, storing at established temperatures.
  • Communicated with management on food inventory stock to request order placement.
  • Fried, grilled and baked foods such as, Eggs Benedict,Webo Rancheros,Nachos,Turkey wraps, Grilled Chicken, Char Broiled Steaks, Deep fry Wings , Made Home Made Pizzas..
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.

Bartender

V F W Post 1389
Elephant Butte, NM
11.2018 - 05.2019
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Managed cash and bar revenue during special promotions or sporting events.
  • Consulted with managers to organize special events and promotions.

Customer Service Manager

Walmart Supercenter
Truth Or Consequences, NM
07.2013 - 07.2017
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.
  • Completed special projects by using effective decision making, critical thinking and time management skills.
  • Provided onsite training ,Motivated Leader with strong prioritization ability's
  • Monitor Sales Activities, Supervised Employees ,Engaged in Sales Performance services to ensure Customers received Satisfactory Service with Quality Merchandise
  • Modular Setup and execution

Education

GED -

Ritzville High School
Ritzville, WA

Skills

  • Creative Solutions
  • Financial Transactions
  • Problem Anticipation and Resolution
  • Payment Processing
  • Cash Register Operations
  • Loss Prevention Goals Monitoring
  • Resolving Disputes
  • Verifying Data Accuracy
  • Maintaining Guest Records
  • Inventory Reconciliation

Timeline

Guest Service Representative

Motel 6
06.2022 - 08.2022

Guest Service Representative and Night Audit

Motel 6
08.2021 - 05.2022

Prep Line Cook

Sierra Del Rio Golf Course
06.2019 - 12.2019

Bartender

V F W Post 1389
11.2018 - 05.2019

Customer Service Manager

Walmart Supercenter
07.2013 - 07.2017

GED -

Ritzville High School

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