Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Barbara Serrano

Staten Island,NY

Summary

Proven sales leader with a track record of enhancing client satisfaction and expanding customer bases at Trader Joe's. Skilled in customer relationship building and account management, adept at increasing sales revenue through strategic planning and team motivation. Demonstrates exceptional interpersonal communication skills and a commitment to achieving and exceeding sales targets.

Overview

7
7
years of professional experience

Work History

Sales Representative

Trader Joe's
01.2023 - Current
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.

Sales Manager

Self-employeed
03.2020 - 01.2023
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.

Data Entry Intern

Monroe College of New Rochelle
08.2017 - 03.2020
  • Contributed to project success by meeting tight deadlines for data entry tasks without sacrificing quality.
  • Maintained strict confidentiality while handling sensitive client information according to company guidelines and legal regulations.
  • Demonstrated adaptability by quickly learning new software programs and adjusting to changes in database structures or requirements.
  • Assisted in the creation of user-friendly documentation for internal use, simplifying complex procedures for more accessible understanding across teams.
  • Reduced errors in reports by thoroughly reviewing entered data and making necessary corrections before submission.
  • Contributed to a positive work environment by proactively assisting colleagues as needed, fostering strong professional relationships and a collaborative atmosphere.

Education

Bachelor Of Business - Finance

College of Staten Island of The City University of New York
Staten Island, NY
05.2023

Bachelor Of Accountancy - Finance

College of Staten Island of The City University of New York
Staten Island, NY
05.2023

Associate Of Business Administration - Sports Management

Monroe College
The Bronx, NY
04.2020

Skills

  • Customer Service
  • Customer Relations
  • Customer Relationship Building
  • Interpersonal communication skills
  • Product and service knowledge
  • Sales Presentations
  • Sales consultation
  • Account Management
  • Lead prospecting

Languages

Spanish
Native or Bilingual
English
Full Professional
Portuguese
Professional Working

Timeline

Sales Representative

Trader Joe's
01.2023 - Current

Sales Manager

Self-employeed
03.2020 - 01.2023

Data Entry Intern

Monroe College of New Rochelle
08.2017 - 03.2020

Bachelor Of Business - Finance

College of Staten Island of The City University of New York

Bachelor Of Accountancy - Finance

College of Staten Island of The City University of New York

Associate Of Business Administration - Sports Management

Monroe College

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Barbara Serrano