Barbara Sideroff
Portland,OR
Summary
Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. I am an Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To always put the people we serve first.
Overview
12
12
years of professional experience
Work History
Compliance Support Specialist
Home Forward
01.2023 - Current
- Completed Background Rental References for all Property Management buildings.
- Processed Hearing appeals and communication with applicants.
- Mail Merges for the department.
- Priority Verification for ADA and Terminally Ill applicants.
- Answered incoming calls for Property Management in all roles and process Reinstatements.
- Administration tasks to help sustain the flow of compliance task and processing.
- Process Bills payables to the accounting department.
- Maintained detailed documentation of support interactions, and conversation and uploaded to Digital Yard Program.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
- Responded to customer inquiries and provided assistance over phone and in person.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked effectively in fast-paced environments.
- Strengthened communication skills through regular interactions with others.
- Passionate about learning and committed to continual improvement.
- Worked well in a team setting, providing support and guidance.
- sustained the work of Compliance support specialist by myself.
Mortgage Loan Officer
Wells Fargo
12.2020 - 08.2022
- Processed and Evaluated loans and credit needs of clients
- Collected and Analyzed customer financial information for multifaceted and/or complex borrowers
- Managed own and team’s pipeline for efficiency
- Collaborated with title companies, appraisers, banks, insurance companies, and underwriters to process mortgage applications
- Effectively managed company policies in place to manage risk and financial loss.
Personal Banker
Wells Fargo
06.2016 - 12.2020
- Assisted customers with online troubleshooting, services, and bill payments
- Explained, promoted, or sold products or services, such as travelers' checks, savings bonds, money orders, and cashier's checks, using computerized information about customers to tailor recommendations
- Directed daily operation for the retail bank including branch sales, business development, and customer service
- Qualified for bonus payout every quarter and rewarded for Excellent customer services.
Teller
Wells Fargo
10.2011 - 06.2016
- Balanced currency, coin, and checks in cash drawers at ends of shifts and calculated daily transactions, using computers, calculators, or adding machines
- Resolved problems or discrepancies concerning customers' accounts
- Cashed checks and paid out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds
- Ensured excellent, positive and hassle-free customer service experiences with a commitment to customer satisfaction
- Settled customer disputes in a professional and pleasant manner.
Education
Grant High School
01.2008
Skills
- Communication skills
- Customer service
- Active listening
- Critical thinking
- Monitoring
- Personal service
- DEPENDABILITY
- COOPERATION
- INTEGRITY
- ADAPABILITY
- INITIATIVE
- PERSISTENCE
- Public notary
- Bilingual
- Appeals processing
- Risk Identification
- Financial Reporting
- Employee Training
Personal Information
Title: Mortgage Loan Processor
Timeline
Compliance Support Specialist
Home Forward
01.2023 - Current
Mortgage Loan Officer
Wells Fargo
12.2020 - 08.2022
Personal Banker
Wells Fargo
06.2016 - 12.2020
Teller
Wells Fargo
10.2011 - 06.2016
Grant High School
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