Kelsey Miller
Gardendale
Summary
Dynamic Compliance Support Specialist at HC3 with a proven track record in customer relationship management and ticket management. Adept at developing user guides and training materials, enhancing onboarding experiences. Recognized for strong adaptability and effective collaboration, ensuring SLA compliance and exceptional support services.
Overview
13
13
years of professional experience
Work History
Compliance Support Specialist
HC3
Irondale, AL
02.2022 - 01.2026
- Managed ticketing system, prioritizing requests and ensuring timely follow-up on outstanding inquiries.
- Developed user guides and training materials, facilitating smoother onboarding experiences for clients and internal teams.
CNP
Pinson Valley High School
Pinson, AL
06.2020 - 02.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
CNA
Covenant Woods of Gardendale
Gardendale, AL
05.2013 - 05.2014
- Provided compassionate care to residents, ensuring comfort and safety in daily activities.
- Assisted with personal hygiene tasks, enhancing residents' dignity and independence.
- Monitored vital signs, accurately documenting changes for nursing staff review.
- Collaborated with healthcare team to develop personalized care plans for residents.
Education
High School Diploma -
Fultondale High School
Birmingham, ALSkills
- Customer service
- Remote support
- Support services
- Customer relationship management
- SLA compliance
- Data collection
- Data compiling
- Ticket management
Timeline
Compliance Support Specialist
HC3
02.2022 - 01.2026
CNP
Pinson Valley High School
06.2020 - 02.2022
CNA
Covenant Woods of Gardendale
05.2013 - 05.2014
High School Diploma -
Fultondale High School