Barbara Smith
Memphis,TN
Summary
Experienced in customer service with a focus on assisting customers in product selection and providing detailed brand information. Developed strong relationships with customers, leading to increased repeat business and customer loyalty. Trained new associates on store policies and procedures, ensuring compliance and consistency in service delivery. Effectively handled customer complaints by maintaining professionalism and escalating issues to management when necessary.
Overview
44
44
years of professional experience
Work History
Brand Associate
Old Navy
Memphis, TN
02.2023 - 11.2024
- Assisted customers with product selection and provided information about the brand.
- Developed relationships with customers to encourage repeat business.
- Trained new associates on store policies and procedures.
Cosmetics Beauty Advisor
Macy's
Memphis, TN
09.2007 - 08.2011
- Handled customer complaints professionally and referred them to management when necessary.
- Performed cashier duties such as ringing up sales, processing payments and handling returns or exchanges.
- Attended training sessions to stay abreast of latest industry trends.
Reservationist
The Peabody Hotel
Memphis, TN
01.1996 - 02.1999
- Promoted additional services such as restaurant reservations or spa treatments to guests.
- Updated reservation records, availability, rates and other data into computer system.
- Processed payments for room reservations and other services.
Equipment Operator
FedEx Express
Memphis, TN
04.1992 - 11.1995
- Conducted pre-operation checklists on all assigned machines prior to use each day.
- Assisted in the setup of job sites by laying out stakes, flags. per project specifications.
- Communicated effectively with team members regarding status updates on jobsite activities.
Sales Associate
Goldsmith's, now Macy's
Memphis, TN
08.1980 - 11.1992
- Demonstrated product features and benefits for customers' needs.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Processed credit card transactions quickly and securely.
Education
High School Diploma -
Fairley High School
Memphis, TN05-1981
Some College (No Degree) - Merchandising Technology
Shelby State Community College, Now Southwest Tenn
Memphis, TNSkills
- Customer service
- Product knowledge
- Visual merchandising
- Sales techniques
Timeline
Brand Associate
Old Navy
02.2023 - 11.2024
Cosmetics Beauty Advisor
Macy's
09.2007 - 08.2011
Reservationist
The Peabody Hotel
01.1996 - 02.1999
Equipment Operator
FedEx Express
04.1992 - 11.1995
Sales Associate
Goldsmith's, now Macy's
08.1980 - 11.1992
High School Diploma -
Fairley High School
Some College (No Degree) - Merchandising Technology
Shelby State Community College, Now Southwest Tenn