Summary
Overview
Work History
Education
Skills
Bowling
Motorcycles
Timeline
Generic

BARBARA SPARKS

Holland,OH

Summary

To continue achieving my career and personal goals. Systems Analyst skilled in engaging with stakeholders of all levels to facilitate requirements gathering and document as-is and to-be processes. Experienced in design, user acceptance testing (UAT), defect resolution and implementation of technical solutions. Over thirty eight years working with several software packages.

Overview

40
40
years of professional experience

Work History

I Series Specialist - Systems Analyst

Sofo Foods
Toledo, OH
10.1999 - Current
  • Responsible for all remote support for all locations
  • Responsible for phone systems and cell equipment
  • Develop and implement backup and recovery procedures using BRMS
  • Operating Systems Upgrade
  • PTF on AS/400
  • Offered input for complex documents to support client-ready final versions.
  • Collaborated closely with upper management to drive strategy through development and implementation of new processes.
  • Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
  • Applied knowledge of application components in conjunction with query tools to achieve business objectives.
  • Analyzed existing systems and databases and recommended enhancements to solve business needs
  • Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
  • Communicated and explained business requirements to team members to understand and implement functional demands.
  • Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Improved operations through consistent hard work and dedication.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Developed team communications and information for meetings.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Monitored company inventory to keep stock levels and databases updated.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Performed system analysis, documentation, testing, implementation and user support for platform transitions.
  • Planned and conceived computer systems using information engineering, data modeling and structured analysis.
  • Resolved malfunctions with systems and programs through troubleshooting.
  • Evaluated and adopted new technologies to address changing industry needs.
  • Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
  • Assessed business needs and problem areas to create focused solutions.
  • Identified and resolved problems through root cause analysis and research.
  • Defined business goals to determine systems requirements.
  • Delivered in-depth AS400 training, imparting knowledge of best practices for protecting data and minimizing errors.
  • Investigated and addressed system issues to enhance usability and improve functionality.
  • Supported system developers by creating system models, diagrams, and charts.
  • Presented business leaders with cost-benefit and return-on-investment estimations to drive project planning and execution.
  • Oversaw installation of software programs and hardware systems to meet requirements.
  • Resolved or escalated problem tickets to resolve user issues.
  • Assessed, defined and document scope of projects.
  • Provided client support on system operation and troubleshooting.
  • Established specifications and coordinated production with software programmers.

IT Business Specialist, IS Coordinator

Great Lakes Windows
Walbridge, OH
07.1982 - 10.1999
  • Responsible for 2 on-site network engineers
  • Responsible for all Phone systems and cell phones
  • Responsible for 3 invoicing clerks and Pricing
  • Responsible for remote support in all locations
  • Developed AS/400 backup and recovery procedures using BRMS
  • PTF on AS/400
  • Operating Systems Upgrades
  • Managed filing systems for electronic and hard copy documents to keep organized records.
  • Interpreted management directives to define and document administrative staff processes.
  • Developed revisions for systems and procedures by evaluating operational practices and identifying improvement opportunities.
  • Coached employees through day-to-day work and complex problems.
  • Devised and implemented improvements to reporting procedures.
  • Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
  • Gathered and organized materials to support operations.
  • Entered data, generated reports and produced tracking documents.
  • Oversaw project logistics using industry expertise and independent judgment.
  • Entered and maintained departmental records in company database.
  • Handled over 25 calls per day to address customer inquiries and concerns
  • Increased customer satisfaction by resolving software or user issues
  • Collaborated with upper management to achieve efficient results.

Education

None - Computer Programming

Owens College
Walbridge, OH
1990

High School Diploma - Accounting and Stenography

Whitmer High School
Toledo, OH
06.1982

Skills

  • Product development
  • Technical Analysis
  • Attention to Detail
  • Planning and Coordination
  • Flexible and Adaptable
  • Training and Development
  • MS Office
  • Teamwork and Collaboration
  • Dependable and Responsible

Bowling

I enjoy bowling with my husband.

Motorcycles

I enjoy riding whenever I get a chance. Love seeing the countryside

Timeline

I Series Specialist - Systems Analyst

Sofo Foods
10.1999 - Current

IT Business Specialist, IS Coordinator

Great Lakes Windows
07.1982 - 10.1999

None - Computer Programming

Owens College

High School Diploma - Accounting and Stenography

Whitmer High School

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