Barbara Tanner

• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
• Consulted with customers to determine best methods to resolve service and billing issues.
• Documented conversations with customers to track requests, problems and solutions.
• Set up and activated customer accounts.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Customer would call in orders and via fax and email orders to us and we would entry them into system send them to the warehouse to be pulled After the orders where filled then I would processes them to be invoiced.

I would also solve any problems for the customer. If order was not pulled correctly I would fix the order.

• Asked probing questions to determine service needs and accurately input information into electronic systems.