Detail-oriented professional with expertise in patient confidentiality, effective communication, and adherence to healthcare policies. Proven ability to enhance patient care coordination and support compliance with HIPAA regulations.
Overview
37
37
years of professional experience
Work History
Physician Center Clerk
Licking Memorial Hospital
Newark
07.2022 - 03.2026
Participated in multidisciplinary meetings to enhance patient care coordination.
Followed universal or standard precautions consistently to protect patients and staff.
Communicated effectively with staff members, colleagues and other healthcare providers.
Kept patient information confidential and respected patients' rights to privacy according to HIPAA requirements.
Adhered to hospital policies, procedures and standards of care.
Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
Managed medical records and maintained confidentiality in all documentation.
Entry Controller
Allied Universal Security Services
Heath
01.2018 - 07.2022
Monitored access points to ensure security compliance and safety protocols.
Conducted regular inspections of premises to identify potential security risks.
Collaborated with law enforcement agencies during incidents and emergencies.
Maintained accurate logs of visitor entries and exits for security records.
Responded promptly to alarms and incidents, ensuring swift resolution actions.
Communicated effectively with team members to enhance overall security operations.
Conducted regular rounds within the site to ensure safety and security of personnel and property.
Monitored access control systems, including CCTV surveillance cameras.
Verified employee credentials and allowed entry to the premises.
Service Representative
Social Security Administration
Newark
03.1991 - 07.1993
Assisted clients with Social Security inquiries and benefit applications.
Explained complex Social Security policies and procedures to the public.
Resolved customer issues and provided timely follow-up on cases.
Reviewed documentation for accuracy and compliance with regulations.
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Provided excellent customer service by addressing customer needs in a timely fashion.
Delivered accurate service information to meet goal-directed development plan.
Clerk/Typist
Federal Government
Heath
11.1988 - 03.1991
Typed and formatted official documents for various federal departments.
Typed data from rough drafts and notes to create final copies of materials.
Conducted proofreading and editing of documents for accuracy and clarity.
Managed data entry tasks using government-specific software systems.
Maintained organized filing systems for easy access to records.
Analyzed typewritten and printed materials for mistakes, correcting before disseminating.
Printed out hard copies of documents for distribution or archival purposes.
Operated copy machines and fax machines to produce duplicates of documents.
Education
High School Diploma -
Newark High School
Newark, OH
05-1983
Some College (No Degree) - Executive Secretarial Science W/Shorthand
Central Ohio Technical College
Newark, OH
Skills
Electronic health records
healthcare compliance
Confidentiality compliance
patient relationship management
effective communication
Accomplishments
Licking Memorial Hospital MVP award
Timeline
Physician Center Clerk
Licking Memorial Hospital
07.2022 - 03.2026
Entry Controller
Allied Universal Security Services
01.2018 - 07.2022
Service Representative
Social Security Administration
03.1991 - 07.1993
Clerk/Typist
Federal Government
11.1988 - 03.1991
High School Diploma -
Newark High School
Some College (No Degree) - Executive Secretarial Science W/Shorthand