Haley Sorrell
Summary
Years of experience in supporting patients, families and physicians. Skilled in managing patient information and coordinating and scheduling appointments. Strong organizational and multitasking skills coupled with strong work ethic. Takes on multiple simultaneous tasks with excellent time management abilities. Positive and upbeat with strong relationship-building abilities.
Overview
8
8
years of professional experience
Work History
Physician Center Clerk
Licking Memorial Health Systems
04.2024 - Current
- Greet incoming visitors and patients professionally and provided friendly, knowledgeable assistance.
- Schedule and confirm appointments, communicated with patients, and updated patient records.
- Answers phone and enters phone notes.
- Opens and distributes incoming mail and faxes.
- Scan test results into electronic medical record.
- Collect co-payments and outstanding balances.
- Coordinate referral process.
- Prepares mailings identified by manager or physician.
- Responsible for "end of day" duties to include appointment reconciliation and cash accounting.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in patients.
- Developed strong rapport with colleagues and staff members, promoting teamwork within the workplace environment.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Scheduler
Ohio State University Physicians
10.2022 - 03.2024
- Responsible for providing consumers (clinical staff and patients) with accurate, up-to-date information regarding products, services and general procedures.
- Utilizes principles of customer service, scheduling guidelines and provider protocols.
- Determines reason for patient visit and possesses and utilizes knowledge of provider's schedule and protocols as well as scheduling guidelines to schedule accurate and complete general appointments, special appointments and emergency appointments.
- Communicates to physician/assistant latest insurance information and indicates any action that needs to be taken.
- Cancels and reschedules appointments accurately and completely.
- Resolves patient inquiries or escalates for solution.
- Clearly and thoroughly documents actions taken to resolve issues.
- Processes all patient inquiries, messages and requests promptly, efficiently and in a professional manner while practicing patient confidentiality.
Customer Service Coordinator and training Veterinary Assistant
Banfield Pet Hospital
10.2021 - 10.2022
- Greet clients and pets in a happy and friendly manner.
- Efficiently communicate with families and staff.
- Receive calls for the hospital and schedule appointments, request medication refills, etc.
- Educate clients about Optimum Wellness Plans, preventative care, pet health needs, and hospital services.
- Multitask skillfully by completing daily tasks which include confirming the next day's appointments, calling clients the day after their appointments to see if they have any questions or concerns for us, etc.
- As a VA, restraining pets for the doctor to complete exam, discuss concerns and treatment plans with the clients, get vaccines and everything needed for the exam ready to make the flow for the doctor easier.
- Run fecal exams as well as blood work, cleaning throughout the day to keep everything sterile for the next patients.
Access Center Specialist
Cancer Care Center (Genesis Health Care)
02.2018 - 09.2021
- Receive calls for the Cancer Center, Breast Center, Infectious Disease, eight different Primary Care Physician offices, and the One Call line for Genesis Hospital.
- Helped patients with scheduling and cancelling their follow up and new patient appointments, chemo and radiation appointments, and CT scans if needed.
- Contacting other offices to get patient's previous medical records.
- Send medication refills to the nursing staff to be filled.
- Assist the patient with any information that I am able to provide, or will send patient to the nursing staff if clinically related.
- Place calls to patients who have had a referral placed to help them find a primary care physician close to them.
- Place calls to patients who have missed or cancelled without rescheduling their appointments to get it rescheduled.
- Maintain confidentiality of patient per HIPPA.
- Run daily reports that track how many patients have been scheduled and how many calls have been received.
- I am also a Lead with about 16 employees who report to me with any issues or questions they may have with the offices, phones, computer system, etc.
Receptionist
Dr. Greg A. Wise, M.D. Inc.
09.2020 - 09.2021
- Receive calls for Dr
- Wise's family practice
- Help schedule patients for appointments, medication refills, and questions they may have
- Maintain confidentiality of patient per HIPPA
- Get patient's charts ready for the day and make sure they are caught up on everything
- Check patients in and collect copays
- Make sure information for the patient is up to date, as well as their insurance
- File tests, labs, and notes into patient charts
- Assist with labs to get them ready for LabCorp to pick up at end of day
- Complete medical records requests for insurances.
Rehabilitation Aide
Monterey Rehabilitation Center, Skilled Nursing and Memory Care (The Macintosh Company)
11.2016 - 02.2018
- Prepared patients for treatment by positioning, dressing or removing external supports.
- Maintain the therapy gym and equipment.
- Weekly progress meetings, fax insurance updates, therapist scheduling,
- Communicate with nursing and inform therapists and DOR with any updates.
- Help therapists with treatment.
- Assist DOR with scheduling and calling PRN help and anything else needed.
Education
Associate of Science - Physical Therapist Assistant
Hocking College
Nelsonville, OH08.2015
General Education Courses -
Ohio University of Zanesville
Zanesville, OH05.2011
College Prep courses -
Morgan High School
McConnelsville, OH05.2010
Skills
- Exceptional customer service
- Remarkable communication skills
- Problem solving
- Computer experience with Microsoft and Mac operating systems
- Exquisite multitasker
- Excellent organizational skills
- HIPAA Compliance
References
- Jill Wince, 740-408-1250, Incentive Program Specialist at Huntington Bank, previous manager at Monterey Care Center, Dublin, OH
- Kelsey Taylor, 832-922-5452, Patient Experience Data Consultant and Staff Interpreter at Genesis Healthcare Systems, previous coworker at Genesis, Zanesville, OH
- Chris Ray, 740-350-3053, IT Network Administrator at Genesis Healthcare Systems, friend of many years, Zanesville, OH
- Renae Beal, 740-607-5369, Clerical Specialist III at JFS Child Support Division, previous coworker, Zanesville, OH
Timeline
Physician Center Clerk
Licking Memorial Health Systems
04.2024 - Current
Scheduler
Ohio State University Physicians
10.2022 - 03.2024
Customer Service Coordinator and training Veterinary Assistant
Banfield Pet Hospital
10.2021 - 10.2022
Receptionist
Dr. Greg A. Wise, M.D. Inc.
09.2020 - 09.2021
Access Center Specialist
Cancer Care Center (Genesis Health Care)
02.2018 - 09.2021
Rehabilitation Aide
Monterey Rehabilitation Center, Skilled Nursing and Memory Care (The Macintosh Company)
11.2016 - 02.2018
Associate of Science - Physical Therapist Assistant
Hocking College
General Education Courses -
Ohio University of Zanesville
College Prep courses -
Morgan High School