Kristina Carroll
Chandler ,AZ
Summary
To obtain a position as a sales and marketing representative in a health industry, where I can utilize my customer relation skills, with the opportunity for performance-based advancement.
Overview
14
14
years of professional experience
Work History
Physician Support Coordinator
SimonMed Imaging
01.2017 - Current
- Communicate between medical offices and Radiologists facilitating timely patient care
- Collaborate with management team to assist in new hire training and mentoring of associates
- Ensure company operating procedures are followed
- Delegation of tasks promoting maximum productivity
- Problem analysis and problem solving
- Receives physician orders and seeks clarification, if necessary
- Actively assist in new hire training and mentor associates in company procedures
- Requesting and completing medical record requests for internal patients from external sources
- Actively communicate with marketing team to strategically exceed patient and office expectations and monitor competitors
- Ensure patient records are current and accurate
- Supervise patient scheduling and oversee registration of patients
- Communicate with patients regarding inquiries and complaints to ensure patient satisfaction
- Keep management informed by reviewing and analyzing reports and performance
- Oversee and reconcile daily deposits and financial statements.
Front Desk Receptionist
SimonMed Imaging
03.2016 - 01.2017
- Complete front desk duties including patient check-in/check-out, collecting payments, and answering/directing high volume telephone calls
- Schedule patient exams and provide them counseling in appropriate exam preparation
- Responsible for coordinating insurance authorization and verifying benefits prior to patients appointment
- Consistent use of Electronic Medical Records and ICD-9/ ICD-10 Codes
- Provide patients an explanation of benefits along with cost of care due at time of service and offer payment plans to accommodate patients’ needs
- Relay exam results to medical providers.
Patient Service Representative
Barnet Dulaney Perkins Eye Center
07.2015 - 03.2016
- Answered high volume inbound calls
- Schedule exams for new/existing patients
- Consistent use of Electronic Medical Records and ICD-9
- Provide counseling to patients in appropriate exam preparation
- Verified Health/Vision insurance benefits prior to patient appointments
- Ensure patient records are current and accurate
- Request and complete medical record requests for internal patients from external sources.
Crew Lead
Barro’s Pizza
11.2010 - 07.2015
- Manage overall operation of site including: facility maintenance, safety risk management, customer satisfaction, and employee satisfaction
- Monitor and evaluate staff performance and employee reviews
- Schedule staff to meet operational requirements
- Expertly trained new hires, mentored entry-level associates
- Establish, implement and monitor store policies and procedures
- Keep track of equipment and devices and manage inventory
- Supervise staff and oversee customer service and food production
- Communicate with customers regarding inquiries and complaints to ensure customer satisfaction
- Oversee and reconcile daily deposits and financial statements
- Tendered cash transactions and prepared bank deposits with zero discrepancies
- Delegated daily tasks to maximize productivity with proper follow up
- Collaborated with management team to create and implement actions plans for associate training and development and assisted in new hire training and mentoring associates.
Education
High School Diploma -
Desert Hill’s High School
Gilbert, AZ05.2011
Skills
- Experienced with HIPPA compliance
- Exceptional Customer Service
- Highly efficient in Microsoft Office Suite
- Types 80 WPM
- Highly self-motivated
- Strong leadership
- Adaptability
- Strong planning, organizing and communication skills
- Knowledge of medical terminology
- Exceptional at multitasking in a fast paced work environment with attention to detail
- Data entry
- Health insurance and billing
- Time management
References
- Amanda Ball, Supervisor Simonmed Imaging, 480-246-1115
- Vanessa Morales, Supervisor Barnet Dulaney Perkins Eye center, 480-720-9112
- Benjamin Nicolls, Supervisor Barro’s Pizza, 480-244-0587
Timeline
Physician Support Coordinator
SimonMed Imaging
01.2017 - Current
Front Desk Receptionist
SimonMed Imaging
03.2016 - 01.2017
Patient Service Representative
Barnet Dulaney Perkins Eye Center
07.2015 - 03.2016
Crew Lead
Barro’s Pizza
11.2010 - 07.2015
High School Diploma -
Desert Hill’s High School
Similar Profiles
June RemeusJune Remeus
Technologist Assistant (PRN) at SimonMed ImagingTechnologist Assistant (PRN) at SimonMed Imaging
Kimberly MonroyKimberly Monroy
Receptionist at SimonMed ImagingReceptionist at SimonMed Imaging
Sally SanchezSally Sanchez
Patient Service Specialist at SimonMed ImagingPatient Service Specialist at SimonMed Imaging
Shannon YoungShannon Young
Patient Services Specialist at SimonMed ImagingPatient Services Specialist at SimonMed Imaging
Candice EstrelloCandice Estrello
Emergency Medical Technician at Volkswagen Group of AmericaEmergency Medical Technician at Volkswagen Group of America