Barbara Thomas

Maintain My Love Reward Program by assisting customers with questions, status levels and provide Roadside service and dispatch. Provide quality customer service experience that exceeds expectation of all internal and external customers by handling all questions, complaints and inquiries with the highest degree of courtesy and professionalism.

• Answered constant flow of customer calls with minimal wait times.
• Updated account information to maintain customer records.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.

• Maintained a caseload of 100 clients making sure plans were put into place
• Prepare guidance and assistance in a day to day operations,
• Completed necessary training and service in the new payroll systems and all updated systems yearly.
• Conducted dispute resolutions
• Authorized payments Scheduled interviews daily
• Worked the phones on a daily basics to work out problems.
• Customer service skills to the 100-plus clients each and every day.