Barbara Vazquez
Salt Lake City
Summary
Detail-oriented professional with expertise in Microsoft Office and document management. Demonstrated success in improving office operations through efficient time management and accurate data entry. Proven track record in managing patient account updates effectively. Results-driven support representative with expertise in managing patient accounts and overseeing office operations. Strong communication skills and attention to detail enable efficient data entry and timely document handling, ensuring a positive experience for both patients and staff.
Overview
13
13
years of professional experience
Work History
Support Representative
University of Utah Health
Salt Lake City
07.2022 - Current
- Greeted patients while ensuring accurate updates to patient accounts.
- Managed Right Fax and email inbox for efficient communication.
- Scanned and filed documents for systematic data entry.
- Printed and mailed itemized bills to patients promptly.
- Opened and delivered mail to designated recipients across departments.
- Conducted final reviews of ROI documents prior to notarization and dispatch to attorneys.
- Oversaw office inventory, placing orders for necessary supplies.
CSR
Progressive Leasing
Draper
04.2022 - 07.2022
- Assisted customers with account changes through effective phone communication.
- Maintained updated knowledge on customer accounts, products, and benefits.
- Confirmed payments and processed refunds promptly to ensure customer satisfaction.
- Resolved payment and order disputes by providing technical support assistance.
Assistant Manager
David and Ruby Trucking
Salt Lake City
12.2015 - 01.2022
- Performed a variety of tasks that included, assisting the team in the office with verification of accurate information, answering any questions the team had.
- Answered the phone, assisted with rate quoting and account management.
- Taking inventory of the containers that were in our yard every morning.
- Handled new hire training, collecting on per diem invoices that our customers were responsible after reviewing the load and verifying.
- Confirming when loads were pre-pulled, picked up, delivered, and returned in our system.
- Making sure any delivery, drop, and in gate/return locations are correct in our system, and verifying our drivers are routed and dispatched correctly.
- Assisted with dispatching drivers, and covering for the dispatcher when they were absent.
- Communicated with customers regarding their accounts and loads, ensuring accurate ETA's for our drivers and providing any paperwork requested by customers which included any in gates, out gates, and POD's. (Proof of Delivery)
Office Assistant
San Bernardino County
San Bernardino
01.2013 - 01.2015
- Transitional Department certified by the IRS as a paid volunteer tax preparer.
- Provided tax preparation services for individuals and families with an income of $53,000 or less.
- I was responsible for reviewing the accuracy of completed tax forms, and making sure tax returns were filed correctly to ensure that individuals were receiving the highest return amount possible.
- During downtime, I would assist with answering phone calls and provide basic information in regard to Cal fresh, Cal Works, Childcare Programs, General Relief, WTW and help with the mailroom.
Education
Diploma - Business Office Administrative
United Educational Institute
El Monte, CA08.2012
Skills
- Microsoft Office proficiency
- Document management
- Patient account updates
- Time management
- Data entry
- Attention to detail
- Receptionist functions
- Inventory oversight
- Customer service excellence
- Dispatch coordination
- Office administration
Timeline
Support Representative
University of Utah Health
07.2022 - Current
CSR
Progressive Leasing
04.2022 - 07.2022
Assistant Manager
David and Ruby Trucking
12.2015 - 01.2022
Office Assistant
San Bernardino County
01.2013 - 01.2015
Diploma - Business Office Administrative
United Educational Institute
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