Joann Rodriguez
El Paso,TX
Summary
To obtain a position in a well-established organization, where I can put my skills to work and benefit my employer.
Tech-savvy professional with advanced training and experience in customer service. Delivers above-average results to delight customers and drive internal enhancements. Always seeking new and improved strategies to achieve objectives.
Overview
15
15
years of professional experience
Work History
Support Representative
GC Services
El Paso, TX
01.2023 - 08.2025
- Process changes on client profiles, and online accounts
- Worked in a team environment and met metrics set by company
- Prioritized tasks based on urgency and importance of the issue being reported by the customer.
- Responded promptly to all incoming requests for assistance from customers.
- Actively listened to customers' concerns in order to provide accurate resolutions.
- Assessed customer expectations and needs
- Resolved escalated customer complaints in a timely manner.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained a high level of professionalism when dealing with difficult customers.
Medical Assistant
Sensitive Home Health
Liberal, KS
08.2010 - 01.2011
- Assisted elderly patients, in the comfort of their homes, performed light duty chores around home
- Documented patients visit to pharmacies, doctor's visits
- Updated patient's nurses, doctors with any information pertaining to the patient's health
Education
Medical Assistant -
Vista College
06.2014
Certified Nurse Assistant -
Southwest Kansas Technical
06.2003
Skills
- Knowledge in Microsoft Office all versions
- Certified Medical and Nurse Assistant
- Clerical Experience
- Great customer service skills
- Work well with others
- Great Organizational skills
- Customer Satisfaction
- Customer Service
- Problem-Solving
- Customer service understanding
- Regulatory Compliance
- Office Administration
- Conflict Management
Timeline
Support Representative
GC Services
01.2023 - 08.2025
Medical Assistant
Sensitive Home Health
08.2010 - 01.2011
Medical Assistant -
Vista College
Certified Nurse Assistant -
Southwest Kansas Technical