Summary
Overview
Work History
Education
Skills
Certification
Timeline
Barbara  Waddell

Barbara Waddell

Dallas,TX

Summary

Adept Dental Assistant with a proven track record at Dr Nguyen, Dr Griffin & Dr Allen, enhancing customer satisfaction and retention through exceptional problem-solving and active listening. Mastered inventory management and conflict resolution, contributing to a seamless patient experience. Skilled in both administrative support and client relations, showcasing a unique blend of technical proficiency and interpersonal finesse. Skilled Dental Assistant with experience and training necessary to assist with various dental procedures. Hands-on training in dental radiography, chairside assisting, and front office administrative duties. Quick learner and successful in building relationships with coworkers and patients.

Overview

44
44
years of professional experience
1
1
Certification

Work History

Dental Assistant

Dr Nguyen, Dr Griffin & Dr Allen
03.1980 - 05.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Contributed to comfortable patient experience, offering reassurance and support throughout treatments.
  • Conducted inventory management to maintain essential supplies, avoiding procedural delays.

Education

D.A. - Dental Assisting

Kessler AFB , Red Cross Dental Training Program, Biloxi, MS
1979

No Degree - Basic

University of North Texas, Denton, TX
1972

Skills

Customer Service

Problem-solving abilities

Active Listening

Critical Thinking

Problem Resolution

Call center experience

Payment Processing

Client Relations

Professional telephone demeanor

Scheduling

Follow-up skills

Appointment Scheduling

Order Processing

Documentation

Administrative Support

Filing

Product Sales

Sales expertise

Recordkeeping strengths

Certification

  • RDA - Registered Dental Assistant
  • CPR
  • X Ray
  • Nitrous Oxide

Timeline

Dental Assistant - Dr Nguyen, Dr Griffin & Dr Allen
03.1980 - 05.2024
Kessler AFB , Red Cross Dental Training Program - D.A., Dental Assisting
University of North Texas - No Degree, Basic